Transcon Inbound Agent

Job Description

Manage the on-time and accurate delivery of inbound Transcon shipments with a sense of urgency. Offer best-in-class customer service to Expeditors customers and network of origin branches.

People • Exceed customer expectations by anticipating, understanding, and meeting their needs. • Be proactive and timely to resolve operational challenges, including escalation to management when necessary. • Build rapport and exhibit empathy and consistency during interactions, to improve customer satisfaction with customers. • Maintain good relationships with service providers.

Operations • Track and Trace TRANSCON inbound shipments to ensure on-time delivery. • Enter data and shipment updates accurately, and timely. • Manage timely deliveries based on shipment requirements. • Account for all special handling requirements for value-added services. • Account for all pertinent shipment documentation. • Meet KPI standards in accordance with Company and Product procedures. • Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humour, and Visionary.

Customer • Access and follow all current customers’ standard operating procedures. • When necessary, communicate with the consignee professionally and clearly. • Execute a superior customer service experience. • Support the transition of new business/updates to existing business.

Finance • Maintain awareness of market competitive costs. • Support the audit of local service provider invoices. • Support the management of overtime, expenses, and cost.

Qualifications

PREFERRED QUALIFICATIONS •

6 months to 1-year related experience

• Effective interpersonal skills, including proven verbal and written skills

• Detailed oriented with ability to manage multiple job functions with minimal supervision