Talent.com
Persimmon Homes
Customer Care CoordinatorPersimmon Homes • Cornwall, England, UK
No longer accepting applications
Customer Care Coordinator

Customer Care Coordinator

Persimmon Homes • Cornwall, England, UK
20 days ago
Job type
  • Full-time
Job description

Customer Care Coordinator

Job Title: Customer Care Coordinator

Location: Plymouth PL6 8EW.

Hours: 35

Looking for a career where your ambition meets real opportunity Join Persimmon Homes as Customer Care Coordinator and step into a role where your success is celebrated your growth supported and your work truly matters.

Why Persimmon Homes

Were one of the UKs largest and most established housebuilders FTSE 100 listed with 29 regional offices and thousands of quality homes built every year.

At Persimmon we dont just build homes we build careers. When you join us as Customer Care Coordinator youll benefit from:

  • Competitive salary
  • 5* housebuilder - Be part of a company that consistently delivers quality homes and outstanding customer satisfaction
  • Life Cover & Contributory Pension
  • ***Health Care
  • Bonus
  • Employee Benefits Platform giving you access to high-street discounts wellbeing support and more
  • Committed to diversity inclusion and empowering your development

What is the role

This is an exciting opportunity to join the customer care team as a Customer Care Coordinator. You will play a leading role in ensuring that our customers feel genuinely supported and cared for - coordinating the resolution of issues in their homes with speed professionalism and empathy. You will be the vital link between our customers contractors and internal teams making sure that every step of the journey runs smoothly and meets our high service standards.

What youll do as Customer Care Coordinator

  • Act as the first point of contact for homeowners managing queries across phone email and customer portals with professionalism and empathy.
  • Take ownership of your portfolio proactively communicating updates and diagnosing issues to ensure timely and effective resolutions.
  • Log all customer interactions accurately in COINS and maintain clear records.
  • Coordinate works by scheduling maintenance operatives and subcontractors appointments and monitor progress through to completion while keeping customers informed throughout.
  • Conduct courtesy calls to monitor satisfaction and deliver against agreed SLAs aiming to exceed expectations.
  • Build strong relationships with contractors and internal teams liaising with specialists where required.
  • Attend site visits when necessary to support customers and operational teams.
  • Monitor activity against the Customer Care Timeline ensuring compliance with the New Homes Quality Code and supporting continuous improvement including HBF 5-star standards.
  • Provide administrative support including documentation contra-charging and general office duties.

What experience do I need

  • Strong written and verbal communication skills with the ability to build rapport and demonstrate empathy.
  • Takes ownership of the full customer journey and is motivated to exceed satisfaction targets.
  • Remains calm under pressure with proactive problem-solving abilities.
  • Highly organised detail-oriented and able to manage priorities in a fast-paced environment.
  • IT literate confident using Microsoft Word Excel and Outlook and comfortable learning new systems (COINS knowledge advantageous but not essential).
  • A collaborative team player with resilience flexibility and initiative.
  • Full driving licence and access to a vehicle desirable for site visits.

Required Experience:

IC


Employment Type : Full-Time
Experience: years
Vacancy: 1

Create a job alert for this search

Customer Care Coordinator • Cornwall, England, UK

Similar jobs

Senior Care Lead — Elevate Resident Care & Team

Barchester Healthcare Homes LimitedTruro, England, GB
Full-time

Barchester Healthcare Homes Limited is seeking a Senior Care Assistant to look after residents and supervise a team of Care Assistants alongside the Deputy General Manager.You will support the clin... Show more

 • Promoted

Senior Care Assistant - Care Home

Barchester HealthcareFalmouth, England, GB
Full-time

As a Senior Care Assistant at a Barchester care home, you’ll look after the different needs of our residents to enable us to deliver quality, person-centred care and support.Your role will involve ... Show more

 • Promoted

Customer Care Technician

Pertemps TMCornwall,South West,UK
£18.00 hourly
Full-time +1
Quick Apply

RGB Recruitment are looking for a Customer Care Technician to join a well respected developer covering their Cornwall region.Ideally qualified in a trade (Carpentry, Plastering) .Need to be over 25... Show more

Client Service Support Representative

CCP Recruitment LimitedTruro, Cornwall, GB
Full-time

We're currently supporting them to recruit new Customer Service Advisors for their expanding specialist department at their Head Office in Truro.These roles will be office-based.As a Customer Servi... Show more

 • Promoted

Compassionate Home Care Assistant — Flexible Shifts & Training

Home InsteadWadebridge, England, GB
Full-time

A leading home care provider in Wadebridge, UK, is seeking a compassionate Care Assistant.This role involves assisting clients with daily living activities, providing companionship, and ensuring pe... Show more

 • Promoted

Senior Care Assistant - Care Home

Barchester Healthcare Homes LimitedTruro, England, GB
Full-time

As a Senior Care Assistant at a Barchester care home, you'll look after the different needs of our residents to enable us to deliver quality, person-centred care and support.Your role will involve ... Show more

 • Promoted

Day Care Host

The Filo ProjectSaint Columb, ENG, GB
Full-time

We are currently seeking hosts for groups in St.Columb Major and surrounding areas.We are looking for compassionate, empathetic and versatile people who would like to use their own home to host a s... Show more

 • Promoted

Customer Service Advisors

CCP Recruitment LimitedTruro, ENG, GB
Full-time

CCP are delighted to partner with a growing successful company who specialise in Debt Recovery and are a leader within their market.We're currently supporting them to recruit new.These roles will b... Show more

 • Promoted

Complex Care Specialist (1:1) – 12-Hr Shifts, Cornwall

City and County Healthcare Group LtdFalmouth, England, GB
Full-time

A leading healthcare provider in the UK is seeking Complex Care Assistants to support individuals with complex healthcare needs in Cornwall.Your role will involve providing dedicated 1:1 care, assi... Show more

 • Promoted

Community-Focused Pharmacist & Care Champion

Boots UKTruro, England, GB
Full-time

Boots UK is seeking an experienced pharmacist in Truro to deliver NHS and private services, utilizing both in-store and digital tools.You will lead patient safety and compliance standards while men... Show more

 • Promoted

Relief Pharmacist: Elevate Patient Care & Team Growth

Boots UKPenhale, England, GB
Full-time

Boots UK is seeking a dedicated pharmacist in Penhale to provide trusted care and services that prioritize patients.In this role, you will lead and innovate care standards, directly impacting the c... Show more

 • Promoted

Healthcare Assistant - Complex Care

Onecall-24Truro, England, GB
Full-time

Salary: GBP14 - GBP22 per annum.Healthcare Assistant - Complex Care.We are seeking a compassionate and reliable Healthcare Assistant to support a young female client living in her home environment.... Show more

 • Promoted

Night Shifts: Complex Care Assistant

OneCall24 Healthcare LimitedTruro, England, GB
Full-time

OneCall24 Healthcare Limited is seeking a compassionate Healthcare Assistant to support a young female client at her home in Truro, Cornwall, delivering complex care during night shifts within a su... Show more

 • Promoted

Compassionate Care Assistant — Flexible Hours

Home InsteadFalmouth, England, GB
Full-time

A local caregiving service in Falmouth is seeking compassionate individuals to assist clients with personal care, companionship, and light household tasks.The role offers flexible hours, training f... Show more

 • Promoted

Home Manager

Barchester HealthcareFalmouth, ENG, GB
Full-time

With over 25 years' experience, nearly 240 care homes, and six independent hospitals, Barchester Healthcare currently have some of the best quality ratings of any large care home provider in th... Show more

 • Promoted

Care Assistant

Home InsteadTruro, England, GB
Full-time

February is About Care, Connection & Community.February is about connection, kindness and showing care — and that’s exactly what this role is about.Are you looking for a role where kindness really ... Show more

 • Promoted

Senior Care Assistant — Lead & Inspire Your Care Team

Barchester HealthcareFalmouth, England, GB
Full-time

Barchester Healthcare is hiring a Senior Care Assistant for its Falmouth care home.This role involves supervising Care Assistants, supporting the clinical team, and delivering person-centred care t... Show more

 • Promoted

Inspiring Care Home Manager — Lead Teams & Profit Share

Barchester HealthcareFalmouth, England, GB
Full-time

Barchester Healthcare in Falmouth is looking for a dedicated Home Manager to lead the delivery of person-centred care in our care homes.With over 25 years of experience, you will manage your home w... Show more

 • Promoted

Care Assistant - Care Home

Barchester HealthcareTruro, England, GB
Full-time

As a Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve.You'll assist with daily living, providing supp... Show more

 • Promoted

Events Coordinator

The Headland HotelNewquay, England, GB
Full-time

This October, Restaurant RenMor is hosting a particularly spooky season of Afternoon Tea and every good haunting needs a villain.We're after someone with a cackle that carries and a flair for the t... Show more