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Greene King
Aurora Support AnalystGreene King • Suffolk, England, UK
No longer accepting applications
Aurora Support Analyst

Aurora Support Analyst

Greene King • Suffolk, England, UK
30+ days ago
Job type
  • Full-time
Job description

As Support Analyst (Aurora) you will

  • Provide 4th line application support and act as an escalation point for 2nd and 3rd line teams
  • Support maintain and enhance Infor System 21 (Aurora) using RPG and related coding skills
  • Own incident resolution meeting agreed SLAs and driving root cause analysis to reduce repeat issues
  • Manage and maintain key applications ensuring systems are patched upgraded and highly available
  • Work with internal teams and third-party suppliers to improve system performance and reliability
  • Act as an SME on key systems and projects supporting both BAU activity and future improvements

What youll bring

  • Strong experience supporting ERP systems ideally Infor System 21 (Aurora)
  • Working knowledge of RPG programming and application support in complex environments
  • Experience with EDI systems and third-party supplier management
  • Excellent communication skills with the ability to troubleshoot and prioritise effectively
  • A proactive independent mindset with a strong interest in technology and continuous improvement

Qualifications :

Required

  • Infor System 21 (Aurora).
  • RPG Programming Language.
  • iSeries inc. IBM OS.
  • EDI knowledge.
  • Log analysis.
  • Building and using testing plans.
  • The ability to build relationships with key customers at all levels.

Preferred Skills

  • iWMS
  • Understanding of satellite Windows based systems to core ERP.
  • Understanding of hospitality or brewing industry and relevant technologies.
  • Other coding capability.


Additional Information :

Were all about rewarding our teams hard work thats why

Youll receive a competitive salary pension contribution as well as:

  • The chance to further your career across our well-known brands as one of the industrys top apprenticeship providers we can provide training and development at each level of your career.
  • Discount of 33% for you and 15% for your loved ones on all of our brands so you enjoy your favourite food and drink at a discount.
  • Free employee assistance program mental health well-being financial and legal support because you matter!
  • Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels. so you can enjoy a weekend away without breaking the bank.
  • Refer a friend who do you know who could be interested in a new role When they are placed you could earn 1500 for referring them!
  • Wagestream access your wage before payday for when life happens.
  • Retail discounts Receive up to 30% off at Superdrug exclusive discounts with three mobile along with many more


Remote Work :

No


Employment Type :

Full-time


Experience: years
Vacancy: 1

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Aurora Support Analyst • Suffolk, England, UK

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