Technical Quality Specialist

We are growing at Geely Auto UK!

We are looking for a Technical Quality Specialist to report into the Technical Quality Manager within the Aftersales team at Geely Auto UK Head office.

The Technical Quality Specialist is tasked with ensuring the highest technical quality standards by providing expert support managing quality issues and monitoring performance standards to optimise technical operations across the Dealer network.

MAIN RESPONSIBILITIES

Technical support & problem resolution:

Provide expert technical support to Dealers resolving complex technical issues efficiently. Youll take full ownership of each case providing confident guidance with a customerfirst mindset while meeting our standards for response quality and timeliness.

As part of Geelys Technical team you will be the expert our Dealer Network relies on to deliver fast accurate and customerfocused technical solutions. Using our approved systems (GDMS & GLDS) you will diagnose concerns remotely or directly onsite ensuring every enquiry receives a clear highquality resolution.

Working proactively you will drive technical case closure through remote support or handson repair coaching collaborating closely with our Customer Service Centre manufacturing partners and both technical and nontechnical training teams.

Your expertise ensures our customers experience the highest levels of satisfaction and trust in the Geely brand.

Documentation & knowledge sharing:

Develop and maintain comprehensive technical documentation including the publication of typical case studies to aid in problem-solving and knowledge transfer.

Quality management & improvement:

Collect and provide feedback on major quality issues collaborating with headquarters R&D to investigate root causes and implement effective solutions.

Standardisation & performance review:

Monitor technical standards and KPIs review Dealers technical management practices and encourage process optimisation and onsite management improvements to enhance quality and efficiency.

In this role you will also play an important part in shaping continuous improvement. You will help refine our processes tools and best practices so our Dealers can make the right technical decisions quickly efficiently and consistently powered by technology data and Geely innovation.

KEY WORKING RELATIONSHIPS

Direct report to: Technical Quality Manager.

Internal Stakeholders: Aftersales Director Aftersales Team Dealer Network Development Marketing functional departments and Geely HQ China.

External Stakeholders: Dealers and Insurance agencies.

KEY CHALLENGES

Maintaining up-to-date technical expertise and industry knowledge.

Creating monitoring and editing complex technical information for easy Dealer access.

Aligning quality improvements with Geely R&D and Dealer operations.

EDUCATION TRAINING AND EXPERIENCE

Essential:

Master Technician level required as a minimum.

Extensive experience in vehicle system diagnosis with a strong background across all major repair areas.

Desirable:

Advanced digital competence and strong analytical skills enabling confident support of remote diagnostics and technical troubleshooting.

Clear and effective communicator capable of translating complex technical concepts into simple actionable information for all audiences.

An initiative-taking selfdriven individual with the ability to prioritise manage multiple cases simultaneously and consistently deliver exceptional customer satisfaction.

Preventionfocused mindset able to work autonomously while also thriving in a collaborative crossfunctional team environment.

Full UK driving licence.

SKILLS & PERSONAL CHARACTERISTICS REQUIRED

Skills:

Excellent communication skills both written and verbal.

Detail-oriented with a commitment to delivering high-quality results.

Ability to work under pressure and manage multiple projects simultaneously.

Customer-focused mindset with a passion for exceeding expectations.

A proactive approach to solving problems and enhancing efficiency.

Attributes:

Team player with strong leadership qualities:

A collaborative team player with the confidence to take the lead and guide other employees when necessary.

Ability to build and maintain strong relationships with colleagues and stakeholders.

Results-oriented and proactive:

Highly driven and motivated to achieve results in a fast-paced dynamic environment.

Proactive and resourceful in identifying and addressing potential challenges.

Resilience and adaptability:

Ability to thrive under pressure and manage competing demands effectively.

Commitment to ethical standards:

Adherence to the highest ethical standards in all aspects of the role.

Passion for the industry:

A genuine interest in the automotive industry and a passion for delivering the best service possible.

What can we offer you beyond the salary

Geely ECOS Scheme

x6 Life Assurance

Enhanced Maternity and Paternity Pay

Medicash

Bike2work scheme

Salary Extras

We are an equal opportunities employer

At Geely Auto UK we value diversity and inclusion and welcome applications from all candidates. We are committed to fair recruitment and ensuring everyone has the opportunity to reach their full potential. If you believe you are right for this role we warmly welcome your application.

Employment Type : Full Time
Experience: years
Vacancy: 1