Floor Lead Regent Street Store FTC

We are hiring a Floor Lead for our Flagship store in Regent Street!

As a Floor Lead at Gymshark youll be an aspiring leader driving store performance and ensuring that every customer experience reflects our brands values of empowerment inclusivity and community. Youll lead by example supporting your team in delivering exceptional service product knowledge and operational excellence.

With a passion for fitness and fashion youll help coach and mentor your team ensuring they are equipped to provide a seamless shopping experience.

This is a 12-month FTC

WHAT YOULL BE DOING:

• Representing Gymsharks culture and values acting as a passionate advocate for the brand and inspiring your team to do the same
• Assisting with the day-to-day operations of the store ensuring efficient execution of daily tasks and contributing to the stores strategic goals
• Identifying growth opportunities within your team providing in-the-moment coaching feedback and support to foster personal and professional development
• Leading by example to achieve KPIs driving team performance through motivation leadership and accountability
  
• Be a role model for outstanding customer service product knowledge and operational excellence ensuring every customer has an exceptional experience
• Collaborating with store management to support execute initiatives and special projects that align with business goals and brand standards
• Bring positivity energy and fun to the workplace helping to create a motivated and engaged team environment
• Supporting back-of-house operations including stockroom organisation inventory management and product replenishment to ensure seamless flow of merchandise and optimal store presentation
• Frequently moves boxes weighing up to 50 pounds across the office for various needs
• Keyholder responsibility opening and closing the store

WHAT YOULL NEED:

• Customer Service Excellence Ability to engage with customers understand their needs and provide exceptional service to ensure a positive shopping experience in a fast paced retail store
• Leadership Ability to coach and mentor a diverse team toward achieving store goals and delivering excellent customer experiences with proven experience in on the job coaching and providing valuable feedback
• Communication Skills Clear friendly and effective communication with customers and team members to build rapport and share product information
• Sales Skills Ability to identify customer needs and upsell or cross-sell products to maximize sales while maintaining a focus on customer satisfaction
• Sales Goal Orientation Motivated to meet individual and team sales targets contributing to the overall success of the store
• Team Collaboration Ability to work as part of a team supporting colleagues and working together to achieve store goals and deliver excellent service
• Attention to Detail Ability to ensure the store is tidy products are well-organized and stock is accurately managed to create a welcoming shopping environment
• Problem-Solving Ability to handle customer inquiries complaints or issues in a calm professional manner while finding quick effective solutions
• Multitasking Managing multiple tasks such as assisting customers restocking shelves and processing transactions while maintaining efficiency and focus
• Adaptability Ability to adjust to changing store needs from new product arrivals to shifts in customer traffic and seasonal demands
• Positive Attitude & Enthusiasm Bringing energy positivity and a passion for fashion to every customer interaction and team collaboration
• Product Handling & Stock Management Assisting with inventory management restocking shelves and ensuring products are well-kept and properly displayed
• Key holder Previous responsibility of being a key holder

THE PERKS

• Performance-based Bonus opportunity
• Funded Healthcare benefit
• 25 days holiday & Bank Holidays
• Contributory Employer pension scheme
• Flexible benefits programme including dental insurance cycle to work tech scheme
• Gymshark Employee Discount & long service awards
• Access to High Street cashback and discounts
• Financial Physical and Mental Wellbeing Support
• Enhanced Family Leave package
• Funded multi-site fitness membership
• Life Assurance

Note: The bonus programme and benefits have certain eligibility requirements. Gymshark reserves the right to amend these programs in whole or in part at any time without advance notice.

BELONGING AT GYMSHARK.

Our mission is to be a place where everyone belongs. Were an equal opportunities employer and for us that means we always strive to be as inclusive as possible in all aspects of employment right from your application. Were committed to finding reasonable adjustments* for candidates with specific needs or have a disability during our recruitment process and all applicants will be considered fairly and equally.

Required Experience:

Contract

Employment Type : Contract
Experience: years
Vacancy: 1