Account Manager

About a career with Elis

Elis is an international multi service provider offering textile hygiene and facility services we are a leader in circular services allowing businesses to achieve optimal hygiene and protection for their employees and customers thereby enriching their well being in a sustainable way.

Our rental maintenance model supports our customers to focus on their core business while reducing their environmental footprint. Our circular services emulate our commitment to a more sustainable future: connecting us our clients and our planet.

We are looking to hire a Customer Account Manager who will have overall responsibility for retention and development (growth) of existing customer portfolio by delivering exceptional levels of customer service and building relationships between Elis and the customer in line with the business line strategy. Implement segment strategy campaigns and develop customer portfolios.

Think like the customer and act as the voice of the customer internally while driving the business position.

Your Mission at Elis

• The effective management of a portfolio of accounts with a principle aim of customer retention.
• Analyse lost business/complaint management data and implement appropriate action.
• Explore cross selling opportunities where appropriate.
• Develop Customer Account Plans to identify and review future risks and opportunities
• Ensure the Companys growth targets for the customer portfolio are achieved.
• Select and implement the best approach to win the growth opportunity.
• Act as a lead point of contact for all matters specific to your customers.
• Understand the needs and future requirements of customers through proactive management.
• Understand quality standards set by the company and agreed with each customer. Retain ownership of the customer service level agreement.
• Forecast and track customer metrics to predict trends. Highlight opportunities and threats.
• Discuss outstanding debt issues with customers agreeing satisfactory outcomes for both parties.
• Review the commercial viability of accounts recommending improvements or additional services.
• Agree price increases with customers as advised by the Company.
• Push for improvements applying commercial thinking in making choices on existing and emerging customer requirements.

What will make you stand out

• Ability to listen to and influence peer group and department team members.
• Good attention to detail and the ability to analyse data.
• Continuously improve the department and/or team.
• Ability to organise self and others to ensure tasks are carried out in a timely manner.
• Strong collaboration & influencing skills across departmentsand sites.
• Drivers license.

Whats on offer

• 33 Days Holiday
• Company Car
• Company Pension
• Employee Assistance Programme
• Life Assurance
• On-site Parking
• Private Medical

Are you ready to take your career to the next level Dont miss out on this exciting opportunity. We are able offer and encourage career growth and have national coverage to facilitate ambition.

In addition we offer:
33 days holiday per year
Company Pension
Private Medical
Working with a great team

Interested

Then apply online! Your contact person:

KatyEveritt
HR & Resourcing Manager - ICS
Tel:

Required Experience:

Manager

Employment Type : Full-Time
Experience: years
Vacancy: 1