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Salesforce Consultant Agentforce (mfx)Salesfive • London, England, UK
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Salesforce Consultant Agentforce (mfx)

Salesforce Consultant Agentforce (mfx)

Salesfive • London, England, UK
22 days ago
Job type
  • Full-time
Job description

As a Salesforce Consultant with a focus on Agentforce you will work at the intersection of service operations and digital transformation. Youâll support a range of clients across industries guiding them through the entire project lifecycle from discovery and design to implementation and ongoing optimisation.ï



  • Lead or support the implementation of Agentforce solutions tailored to client-specific service processes
  • Analyse business and technical requirements to design agent-centric workflows and screen flows
  • Configure and optimise Salesforce components including Service Cloud and Agentforce Accelerators
  • Facilitate workshops discovery sessions and solution design meetings with clients
  • Collaborate with cross-functional teams to deliver high-quality implementations
  • Document solutions and contribute to the development of reusable assets and best practices
  • Provide user training post-deployment support and recommendations for continuous improvement


  • 2â3 years of experience working with Salesforce Service Cloud or related service process solutions
  • Familiarity with Agentforce or similar Salesforce-native toolkits
  • Experience in designing and building screen flows OmniScripts and Agent-facing interfaces
  • Strong understanding of service operations contact centre environments and customer support metrics
  • Strong analytical thinking and ability to translate business processes into scalable technical solutions
  • Confident communicator with strong stakeholder engagement skills
  • Salesforce certifications such as Service Cloud Consultant or Advanced Administrator are a plus



Required Experience:

Contract


Employment Type : Full-Time
Experience: years
Vacancy: 1

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Salesforce Consultant Agentforce (mfx) • London, England, UK

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