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AccorHotel
Welcome Team LeaderAccorHotel • London, England, UK
Welcome Team Leader

Welcome Team Leader

AccorHotel • London, England, UK
30+ days ago
Job type
  • Full-time
Job description

**As our next Front Office Team Leader you**

  • Are the face of The Ibis London Canning Town think of yourself as our guests first smile and last goodbye! Youll extend a warm welcome to everyone who walks through our doors putting their well-being at the heart of everything you do whilst adding your own personal flair to their stay.
  • Guide and support your team like a seasoned pro supervising hotel operations and helping team members absolutely crush their tasks whilst spotting brilliant opportunities for improvement and training along the way. Consider yourself part coach part cheerleader!
  • Sharpen your sales skills and help your team deliver world-class results thatll make everyone proud.
  • Champion the hotels targets with enthusiasm and drive turning goals into wins. Youre the energy that keeps the team fired up and motivated!
  • Bring your A-game to guest relations. If youre confident adaptable and brilliant at recognising all guests especially those who need that extra special touch join our team today!
  • Build strong working relationships across all departments keeping the communication flowing smoothly between night and day shifts so nothing falls through the cracks. Youre the glue that holds everything together!
  • Work independently and efficiently keeping things running smoothly even during those overnight hours if needed.

Qualifications :

  • Previous experience as a receptionist or in a similar role (bonus points if its been in the hospitality industry!).
  • Strong numerical and analytical skills.
  • Experience with Opera PMS or similar systems is a nice-to-have but not a deal-breaker.
  • Comfortable navigating financial software and hotel management systems like a pro.
  • Excellent customer service and communication skills.
  • The ability to work independently and stay efficient without needing constant check-ins.
  • Youre adaptable and thrive when juggling multiple priorities at once.
  • Fluency in English both written and verbal; clear communication is your jam.
  • Solid computer skills and familiarity with standard office software.
  • A knack for problem-solving and a proactive mindset when tackling challenges or handling tricky guest situations.


Additional Information :

Why Join Us

  • Innovative Environment: Be part of a forward-thinking organization where your ideas matter.
  • Opportunity to grow in the company
  • Career Growth: We invest in our people and offer opportunities for professional development.
  • Supportive Team: Work with a group of dedicated and passionate professionals.
  • Competitive Compensation: We offer a comprehensive salary and benefits package.
  • Free Bonus Break 2 free weekends to spend in Accor hotel in the UK (up to availability)
  • Discount for you and your friends & family in all Accor Hotel worldwide


Remote Work :

No


Employment Type :

Full-time


Experience: years
Vacancy: 1
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Welcome Team Leader • London, England, UK

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