Senior QA, L&D & Enablement CS Manager

Ready to revolutionize healthcare making it faster and more accessible than ever before

How we started:

Founded in 2013 by Dwayne DSouzaHeliosXwas built on a simple but powerful idea: healthcare should be easier to access faster to receive and centred around the individual. From day one weve grown without external funding; scaling profitably through technology disciplined execution and deep medical expertise. What started as a challenger idea has become one of the most significant healthcare platforms operating globally today.

Where we are now:

Weve earned the trust of millions of people worldwide through category-leading products and well-known brands including MedExpress Dermatica ZipHealth RocketRX and Levity. A key driver of our success is vertical integration; we operate our own manufacturing and proprietary products led by in-house medical teams researchers and pharmacists at the top of their fields.

In 2025 HeliosX treated more than 1.7 million patients globally and reached 781m in revenue representing 337% year-on-year growth and cementing our position as the clear market leader in the UK. That growth translates into real-world outcomes: our weight-loss treatments helped patients lose 8.5 million kilograms of excess weight in 2025 alone contributing to an estimated 1300 fewer cardiac events. This is growth with measurable life-changing impact at scale.

Today we operate across four international markets with successful launches in Germany and Canada and continued expansion in the US. We were also recently recognised in the Sunday Times Top 100 fastest-growing tech companies further validation of both our momentum and our ambition.

Where were going:

2026 is a step-change year. Our ambition is to reach 1.6bn in revenue expand from four to eight global markets and significantly broaden our condition and treatment portfolio. Over the coming years youll help shape HeliosX into a truly world-leading healthcare partner; one that combines scale speed and clinical rigour to redefine how personalised care is delivered. Joining HeliosX now means building systems teams and products that will define the next decade of digital healthcare and doing work that genuinely improves lives at global scale.

Theres never been a more exciting time to join HeliosX. Come be a part of making our dream of easier and faster healthcare a reality!

HeliosX is hiring its first Senior Quality & Enablement Manager. This is a high-ownership role sitting at the intersection of Learning & Development and Quality Assurance within Customer inherit foundational frameworks in both L&D and QA alongside transforming them into best-in-class scalable systems directly raising the bar on agent performance customer experience & compliance across a fast-scaling regulated HealthTech environment.

Youll operate as a credible hands-on leader: equally comfortable setting strategy and executing it. Partnering with CS Leadership Team Leaders Operations Clinical teams & Vendor Management. Youll also ensure quality and learning are consistently embedded across in-house and BPO delivery channels. This is an individual contributor role to start - with a clear trajectory toward building and leading a team.

What youll be doing:

L&D Ownership

• Take ownership of the existing L&D framework and evolve it into a scalable learning infrastructure defining clear pathways from new hire onboarding through to continuous development and role progression
• Establish training standards governance and documentation practices that hold across internal teams and BPO partners
• Design and deliver onboarding programmes change training policy updates and performance improvement initiatives that are practical engaging and fit for a regulated healthcare context
• Own the L&D roadmap keeping it aligned to business priorities regulatory requirements and QA findings

Quality Assurance Ownership

• Take ownership of the existing QA framework and lead a structured review redefining methodology scoring rubrics calibration processes and governance from first principles
• Ensure the QA framework reflects the standards of a regulated HealthTech environment: compliance clinical safety and customer experience all embedded
• Run calibration sessions across internal teams and BPO partners and own QA reporting translating data into clear actionable recommendations for CS Leadership
• Drive QA as a performance lever not a compliance exercise

Performance & Continuous Improvement

• Build a closed feedback loop between QA findings and training design quality data should directly inform learning priorities
• Track and report on key metrics: QA scores CSAT resolution rate training completion and SLA adherence
• Proactively identify capability gaps and design interventions before they become performance problems
• Leverage AI across workflows wherever it can meaningfully elevate the CS organisation

What youll bring to the role:

• 5 years across L&D and/or QA within a Customer Service or operational environment with genuine depth in both disciplines not just exposure
• Proven experience designing QA frameworks from scratch or significantly overhauling existing ones including methodology calibration and performance reporting
• Strong instructional design and facilitation skills with the ability to build training that lands across diverse audiences geographies and delivery channels
• Analytical rigour able to interpret quality and performance data and turn it into clear recommendations not just reporting
• Experience operating across in-house and BPO/outsourced delivery models (highly desirable)
• Background in a regulated environment HealthTech healthcare fintech or similar (strong advantage)
• International or global scope experience (strong advantage)
• The ability to influence and drive change without formal authority across a complex cross-functional stakeholder environment

Why work with us

At HeliosX we want to improve healthcare for everyone and to do this we need a team of brilliant people who share that ambition. We are currently a diverse team of engineers scientists clinical researchers physicians pharmacists marketeers and customer care specialists committed to our mission - but we need more talented folks to join us if we want to achieve our global ambitions!

Aside from working with our all-star team here are the other benefits of coming on board:

• 25 days holiday plus UK Bank Holidays (excluding two per year)
• Private health insurance along with extra dental and eye care cover
• Pension scheme
• Enhanced parental leave
• Cycle-to-work Scheme
• Electric Car Scheme
• Free Dermatica and MedExpress products every month as well as family discounts
• Home office allowance
• Access to a Headspace subscription discounted gym memberships and a learning and development budget (alongside audible subscription)

#LI-Senior #LI-Hybrid

Required Experience:

Manager

Employment Type : Full Time
Experience: years
Vacancy: 1