Join our Team as a ...
Customer Operations - Premium Order Coordinator
Location: Shoeburyness
Salary: 26500
Hours: 40
About the role:
To provide effective and efficient administration and real time customer support to the Customer Operations Premium Support Team enabling an exceptional level of service to Onecom customers. The service will be pro-active timely and informative balancing the needs of the Business and the customer.
What makes you a great fit:
Attention to detail and accuracy
Excellent organisational skills
Strong written and verbal communication skills
Customer focused and passionate about service
Ability to work to strict deadlines and prioritise workload
Pro-active approach and ability to use initiative
Must be able to work under pressure and remain calm in stressful situations
Strong analytical skills
Adaptable and self-motivated
Key responsibilities:
Order processing for Enterprise accounts from receipt through to completion
Ensuring an order is dispatched and received
Following any bespoke order processes this will vary on a variety of accounts.
Utilising and adapting templates to provide updates internally and externally
Working the case list chronologically
Setting tasks for the Customer Service Account Managers where required
Action administrative changes on Enterprise Accounts with Vodafone and internal systems
Ad-hoc support to Enterprise Accounts for urgent and/or larger scale tasks
Perform credit checks for new Customer accounts
Use the Onecloud portal
Perks for our People:
Holidays: 25 days bank holidays and buy/sell options
Other Leave: Birthday day off 12 paid hours for flexible use Volunteer day
Lifestyle: 9% combined pension contribution and 4x salary life assurance
Rewards: Quarterly and annual employee awards discounts on tech
Socials: All-expenses-paid company events
Development: In-House Training Academy
Wellbeing: 24/7 access to mental health support Calm App discounted gym membership free breakfast & fresh fruit eye-care vouchers financial wellbeing support
Who we are:
Onecom is an award-winning provider of Communication Technology trusted by UK organisations to deliver Simply Brilliant Customer Experiences.
ED&I:
We are committed to equity diversity and inclusion and we encourage candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and help inform our future initiatives.
Customer Operations Premium Order Coordinator • Southend on Sea, England, UK
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