Job Summary
Protyre Autocare is looking for an enthusiastic Retail Assistant / Service Advisor to join our growing team. We are a fast-growing national automotive company offering superb training and development opportunities.
Reporting to the Centre Manager you will be responsible for dealing directly with customers both in person and on the phone, to help deliver the company business objectives, whilst ensuring a high level of customer service.
Essential: Good understanding/knowledge of the Automotive industry. Great customer service skills
Benefits: A chance to earn a regular bonus. Career development: we offer a variety of fully funded IMI courses. Staff discounts on servicing, tyres, and MOTs. Retail vouchers, Finder’s fee, Life Insurance, Pension, Eye Care Vouchers, Buy/Sell Holiday, Flu Jab, Employee Assistant Service Recognition, Enhance Maternity and Paternity, Cycle to Work, Charity Match. Employee of the month; a chance to win a £50 voucher. Centre of the month; a chance to win a race at your local go-karting track.
About the role:
Booking vehicles into diary
Meet & Greet customers
Ordering parts into centre
Delivering customer contact to a high standard.
Work in a safe manner and always comply with health & safety regulations.
Make customers and/or management aware of any additional faults on the vehicle.
Carry out other duties as you may reasonably be called upon to perform
About you:
Excellent customer service skills
Excellent phone etiquette
Previous administration experience
The willingness to constantly learn and improve your knowledge
The ability to act on your own initiative and take responsibility for the quality of your work
Automotive knowledge preferred but not essential
Full valid Driving Licence
Why join Protyre Autocare?
Protyre Autocare is the UK’s fastest growing supplier and fitter of tyres and automotive services, fitting over 1 million tyres every year through our fast-fit centres. We offer a wide variety of careers from Administrative to Mechanical, Digital to Financial and many other exciting roles within the motor industry. Protyre Autocare is the retail branch of The Micheldever Group. Micheldever Tyre Services (MTS).
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