Receptionist / Facilities Assistant HIWFRS624124

Job Details:

Salary Range: £26,824 - £28,142 per annum

Work Location: HIWFRS HQ, Eastleigh

Hours per week: 37

Contract Type: Permanent

Closing Date: 27 August 2026

The Role:

Hampshire & Isle of Wight Fire and Rescue (HIWFRS) is embarking on an exciting period of working with other public sector organisations to share properties, embed principles of a new property and estates strategy and provide first class facilities management across the County. HIWFRS have established a Strategic Property & Estates Plan which sets out the forward direction of the organisation's property estate and how this will be managed and maintained.

This is an exciting time to join the new Property & Facilities team as we work to bring excellent service to the organisation across property management, maintenance and facilities management. This role will play a key function supporting the whole team by providing a front of house support service for our main reception, phone switchboard and across the headquarters site.

We are seeking a self-motivated, adaptable and enthusiastic individual to deliver an effective and efficient reception service and support the delivery of facilities services to meet business requirements across both organisations and the wider Service that promotes the professional image of HIWFRS.

Previous experience in a similar role within a business environment essential. To succeed at this role, you will possess good communication and organisation expertise, IT skills (database and word-processing) and a background of working in a fast-paced office environment. You will be highly motivated to deliver excellent Customer Service, can work under pressure and use your initiative. You will need to be flexible in your approach and able to work as part of a team.

Additional Information:

Receptionist / Facilities Assistant Job Description and Person Specification

HIWFRS Values:

• Reaching Further - Inspiring and challenging ourselves and others.
• Showing Respect - Fairness, honesty and integrity in everything we say and do.
• Supporting Others - Listening and acting with compassion and empathy.
• Everyone Playing Their Part - Recognising the contribution we all make.

Vetting Requirements:

This post is subject to a Standard DBS Check and Non-Police Personnel Vetting. Further information about this process will be provided to successful candidates. Candidates must have resided in the UK for a minimum of 3 years for the Non-Police Personnel Vetting in order for clearance to be obtained.

Contact Details for an Informal Discussion:

Mel Long, Site Manager on 02380 644000 or Charlotte Affleck, FM Helpdesk Team Leader on 02380 626838

Hampshire and Isle of Wight Fire and Rescue Service is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.

Corporate Equalities Employment Policy: In order to combat indirect discrimination, no unnecessary conditions or requirements will be applied to any posts which may unintentionally exclude certain groups of potential applicants from applying or have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of their gender, disability, age, ethnic or national origin, marital status, creed, sexuality, trade union activity or responsibility for dependants unless a Genuine Occupational Qualification (GOQ) applies.

We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.