Demand Planning Manager

Description

At ELEMIS, our people and our purpose sit at the heart of everything we do. we are redefining the future of luxury skincare through innovation, performance and excellence at scale. Behind every product is a sophisticated global operation — powered by data, insight and exceptional talent.

Due to internal progression, ELEMIS is looking for a Demand Planning Manager, to take ownership of global forecasting while leading and developing a high-performing team across the UK and EMEA regions, based at our Filton site near Bristol.

This is a pivotal leadership role where you’ll spend significant time mentoring, coaching and building capability, while also driving system adoption (Anaplan), process improvement and S&OP maturity.

You’ll combine analytical excellence with leadership and influence, helping to build a more connected, forward-thinking planning function.

Key Responsibilities

Demand Planning:

• Lead and govern the Global Demand Planning process, ensuring activities are executed on time, to the required quality standards, and in line with business objectives.
• Evaluate the impact of market changes, commercial initiatives, and incremental growth opportunities on the Global Demand Plan, providing clear scenario analysis and recommendations.
• Proactively identify, analyse, and mitigate demand risks and opportunities to protect service, revenue, and inventory performance.
• Develop and drive a consensus-based Global Demand Plan through structured cross-functional collaboration, optimising the balance between market opportunity and supply network capability.
• Partner with cross-functional teams to manage the demand impact of new product launches, discontinuations, promotions, and key events, ensuring accurate integration into the Global Demand Plan.
• Own and continuously improve the Global New Product Demand Planning process, collaborating closely with New Product Development, Brand, Marketing, Commercial, and the wider Global Planning team.
• Define, monitor, and report on Key Performance Indicators (KPIs), providing actionable insights to support performance improvement and decision-making.
• Lead continuous improvement initiatives across planning tools, reporting, processes, capability, and ways of working to ensure alignment with corporate strategy and operational excellence goals.
• Support the S&OP Manager in the ongoing evolution and governance of the S&OP Demand Review process, ensuring alignment and transparency across all regions.
  

Global Gifting:

• Support the Global Gifting Planner in ensuring that gifting Critical Paths are maintained, tracked, and clearly communicated to all relevant stakeholders.
• Proactively identify and escalate any timeline risks that may impact SIW (Stock Into Warehouse) dates.
• Partner with the Global Gifting Planner to review processes, identify improvement opportunities, and drive efficiency savings.
• Establish, monitor, and report on Key Performance Indicators (KPIs) to measure performance and delivery against gifting objectives.

People Leadership:

• Manage and develop Demand Planners and the Global Gifting Planner, providing clear direction, prioritisation, and support to ensure delivery of business objectives.
• Partner with the US Demand Planner(s) to align regional processes with Global Planning standards, driving consistency, transparency, and best practice adoption.
• Coach and mentor direct reports to foster a culture of continuous learning and improvement, building functional expertise and future capability. Develop and implement structured training and development plans to support individual growth and succession planning.
• Influence and elevate team capability, driving increased planning maturity, cross-functional collaboration, and accountability.
• Cultivate a high performing, aligned team culture through clear performance targets, regular one-to-ones, and ongoing coaching in areas such as mindset, negotiation, stakeholder management, and conflict resolution.
• Set clear performance goals and objectives, conduct regular performance reviews, and provide constructive, actionable feedback aligned to business outcomes.

Other

• Contribute to strategic supply chain and cross-functional business initiatives, supporting delivery of transformation and continuous improvement projects.
• Support the implementation and optimisation of new systems and technologies (e.g., Advanced Planning Systems (APS)), ensuring effective adoption across the planning function.
• Act as a Super User and key stakeholder for the Advanced Planning System, providing subject matter expertise, governance, and user support.
• Champion change management initiatives, influencing stakeholders to adopt new systems, processes, and ways of working to drive sustainable performance improvement.

Sustainability Responsibility:

• Ensure all duties carried out and actions completed in every aspect of your role, contribute to the short and long-term Sustainability Goals set-forth by the ELEMIS - Climate, Biodiversity & People Pillars.

Skills, Knowledge and Expertise

• Technical demand planning skills, preferably within an FMCG environment.
• Strong analytical skills with the ability to translate data into high-level analysis and demand planning.
• Ability to use technology tools that facilitate cross-functional collaboration.
• Strong attention to detail, focuses effort on data accuracy and integrity to deliver the results efficiently.
• Collaborative approach, able to work cross functionally and bring people together to deliver results.
• Demonstrated ability to coach team members, building skills and capability within the team, with particular focus on succession planning.
• Influencing stakeholders (both internal and external) towards desired business outcomes.

Benefits

• Hybrid working: We work three days per week in office (Filton location) and two days per week from home.
• Flexitime: We operate with core hours (10am - 4pm), which means you can be flexible on your finish and start time.
• 27 days holiday per year + Birthday off and Bank Holidays
• Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L'OCCITANE Group products (including L'Occitane, Erborian and more)
• Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and more
• Company Pension Scheme
• Healthcare Cash Plan (with Dental)
• Employee Assistance Programme for all Associates and their families
• Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards
• Much, much more!

Our People Commitments

Justice, Equity, Diversity and Inclusion are central to our People Strategy. We are committed to building a fair, inclusive and respectful workplace where everyone feels they belong and can thrive.

We embed this commitment through inclusive hiring and progression practices, clear policies that promote equity and zero tolerance for discrimination and regular review of our people data to identify and address gaps in representation and experience. We invest in inclusive leadership, equipping our managers with the skills and accountability to foster psychologically safe, respectful and high-performing teams.

We provide channels for open dialogue, including confidential Speak Up mechanisms, to ensure concerns can be raised safely and addressed appropriately. Through ongoing learning, inclusive behaviours and shared accountability across all levels of the organisation, we empower our people to be themselves, innovate and fulfil their potential. Together, we belong.