Reservations Agent

Are you ready to be part of
something exceptional? Firmdale Hotels invites you to embark on an exciting
journey as a Reservations Agent at our prestigious Number Sixteen Hotel.

As a Reservations Agent, you
will play a pivotal role in ensuring our guests receive the highest standard of
service from the moment they inquire about their stay. Your vibrant personality
and exceptional communication skills will shine as you engage with guests,
providing them with all the information they need to make their visit truly
memorable.

Responsibilities:

• Handle reservations with finesse, ensuring
  accuracy and efficiency.


• Showcase your in-depth knowledge of our hotel
  rooms and facilities, offering tailored recommendations to guests and
  external agents.


• Collaborate seamlessly with our front office
  team to maintain a smooth operation.


• Embrace our commitment to excellence by
  delivering outstanding customer service with every interaction.


• Thrive in a fast-paced environment, demonstrating
  resilience and adaptability under pressure.


• Uphold our standards of excellence by paying
  meticulous attention to detail in all aspects of your work.

What you Need:

• A customer-focused mind-set, with a passion
  for creating memorable experiences.


• Warmth and charisma that radiate in every
  interaction.


• Exceptional communication skills, both verbal
  and written.


• A knack for organisation, ensuring no detail
  is overlooked.


• The ability to work effectively within a team,
  contributing to a positive and collaborative work environment

What
We Offer:

• Competitive hourly rate of £16 to £17.50, inclusive of service charge.


• Access to Stream our
  financial wellbeing app. Stream your accrued earnings before pay day,
  benefit from everyday savings and real time financial coaching.


• Health cash plan (including
  contributions towards dental, optical, alternative and complementary
  therapies)


• Discounted cinema tickets,
  gym membership, travel, retailers and restaurants


• Complimentary meals on shift
  


• Referral bonus scheme for
  recommending top talent


• Flexible scheduling without
  split shifts


• Dry cleaning service for
  work attire and discounted personal dry cleaning


• Enhanced holiday allowance
  based on length of service


• Season ticket loan for
  convenient commuting


• Ongoing training,
  professional development, and fully funded English lessons


• Regular social events, team
  activities, and fitness sessions


• Benefits like cycle to work
  scheme and annual long service awards


• One allocated paid day per year
  for volunteering work


• Exclusive discounts at
  Design Hotels, staff sales, spa discounts, and product perks


• And much more!!

Why join Firmdale Hotels?

Firmdale Hotels is an international, award winning
group of 11 luxury hotels and 10 bars and restaurants in London and New York.
World renowned for their unique interiors and exceptional service, the hotels
are trailblazers in hospitality and design.

We are delighted to have been recognised by the
hospitality and travel industries for the great work our teams have
achieved. To name a few of our recent awards and accolades:

• Proud winners of
  The Times Best Places to Work for both 2024 and 2025


• The Kings Award for Enterprise 2024 for
  outstanding contribution to International Trade


• Manager of the Year – Helle Jensen –
  Cateys 2024


• Food & Beverage Manager of the
  Year - Pedro Paulo - Hotel Cateys 2024


• Hotel Chef of the Year Finalist - Jamie
  Atkinson - Hotel Cateys 2024


• Haymarket Hotel & The Soho Hotel –
  One AA Rosette for Culinary Excellence and AA Breakfast Award 2025


• Covent Garden Hotel – One AA Rosette for
  Culinary Excellence 2025


• Dorset Square Hotel – AA Breakfast Award
  2025


• Ham Yard Hotel, Covent Garden Hotel and
  Haymarket Hotel – Two Michelin Keys 2024


• Charlotte Street Hotel, The Soho Hotel,
  Knightsbridge Hotel and Number Sixteen Hotel – One Michelin Key 2024


• Ham Yard Hotel - two AA Rosettes for
  Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA
  Breakfast Award


• Dorset Square Hotel – One AA Rosette for
  Culinary Excellence, The Potting Shed, 2024


• Warren Street Hotel - Travel &
  Leisure ‘IT List’ best hotels in the world


• Whitby Hotel, Crosby Street and Warren
  Street - Michelin keys


• Number Sixteen - Best Boutique Hotels in
  London, The Times, 2024.

You can see a full list of our awards and accolades
here: https://www.firmdalehotels.com/b/awards-accolades/

Join us at
Number Sixteen Hotel and become part of a team that celebrates diversity,
creativity, and a shared commitment to excellence.

Firmdale Hotels
welcomes applicants from all backgrounds and is committed to an inclusive
workplace. Please let us know if you need adjustments during the recruitment
process.

In line with the Asylum and
Immigration Act 1996, we do require all applicants to have the eligibility to
live and work in the United Kingdom. Documentation will be required at
interview stage.