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Brellis Recruitment
Customer Care AdvisorBrellis Recruitment • Longbridge, Warwickshire, Warwickshire, UK
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Customer Care Advisor

Customer Care Advisor

Brellis Recruitment • Longbridge, Warwickshire, Warwickshire, UK
25 days ago
Job type
  • Full-time
Job description

Customer Support Advisor | Warwick | Competitive Salary We are recruiting on behalf of a well-established international manufacturing business based in Warwick. With a strong reputation for quality and a loyal customer base spanning trade professionals and consumers alike, this is a business that genuinely invests in its people and prides itself on delivering an outstanding customer experience at every touchpoint. The opportunity This is a varied and rewarding role sitting at the heart of the customer experience. You will take ownership of an account base, support customers across a wide range of enquiries and play a key part in making sure the customer support team operates as a true centre of excellence. What the role involves Acting as the first point of contact for inbound product, order and aftersales queries received by phone, email and online Taking full ownership of a defined account base, processing orders accurately and on time and keeping customers informed at every stage Providing technically competent advice on products, including compatibility, specifications and general guidance, and directing customers to the right information Triaging warranty, quality and spares queries, resolving at first contact wherever possible and escalating where appropriate Proactively monitoring orders, identifying issues early and working through solutions before they become problems Supporting customers with delivery queries including ...

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Customer Care Advisor • Longbridge, Warwickshire, Warwickshire, UK

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