Emergency Department Admin and Receptionist

Job overview

Join Our Frontline Team in a Vital Administrative Role!

We’re excited to offer a fantastic opportunity for a proactive, organised, and compassionate Administrator/Receptionist (Band 3) to join our dedicated team in the Emergency Department at Scarborough Hospital.

This is a great time to become part of a dynamic and forward-thinking team.

There is no set pattern to the rota. We are a 24/7 department, and the cover could be any required.

This post is offered at up what equates to 20 hours per week. The role requires a high degree of flexibility, and the rota is planned on a month-to-month basis, typically issued 8–12 weeks in advance.

The post holder will be required to work a range of shift patterns, including:

Early shift: 08:00–16:00

Late shift: 13:00–21:00

Evening shift: 16:00–00:00

Long day: 08:00–21:00

Night shift: 21:00–08:00

Flexibility across all shift types is essential to meet the operational needs of the service.

Main duties of the job

• Welcoming and registering patients attending the Emergency Department.
• Delivering a courteous and efficient front-of-house service.
• Managing telephone and in-person enquiries with professionalism and discretion.
• Supporting the wider admin team with clerical tasks as directed.
• Adhering to departmental procedures and guidelines to ensure smooth day-to-day running.

Working for our organisation

Trust Information Pack:

Our benefits

We offer a range of benefits to support our staff including:

• Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
• 27 days holiday rising to 33 days (depending on NHS Trust service)
• A variety of different types of paid and unpaid leave covering emergency and planned leave
• Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
• NHS Car Lease scheme and Cycle to Work scheme
• An extensive range of learning and development opportunities
• Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers

For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.

Detailed job description and main responsibilities

A full description of the role is available in the attachment: job description.

Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.

Working for the Trust

Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.
Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: .
As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.

Armed Forces Friendly Employer

We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britain’s Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.

Person specification

Aptitude and Personal Qualities

Essential criteria

• Evidence understanding of need for Confidentiality
• Ability to work flexibly in an environment where demands and priorities change quickly

Experience

Essential criteria

• NVQ III or equivalent experience in general administration

Desirable criteria

• Previous experience of NHS administration services

Education, Qualifications & Training

Essential criteria

• Must be numerate and literate, GCSE grade C and above or equivalent in English and Maths

Desirable criteria

• ECDL or equivalent (or proven working knowledge

Skills and Attributes

Essential criteria

• Evidence of good verbal communication skills and interpersonal skills
• Ability to work effectively in a busy and fast-paced environment
• Ability to work under own initiative and judgement in dealing with non-routine enquiries and situations (arising from contact with colleagues and/or patients and relatives)
• Ability to work under pressure and maintain calm whilst dealing with anxious/distressed patients

Desirable criteria

• Awareness of the importance of patient flow and supporting the wider Emergency Department team