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www.cruise.co.uk
Tailor-Made / Cruise Specialistwww.cruise.co.uk • Redditch, Worcestershire, UK
Tailor-Made / Cruise Specialist

Tailor-Made / Cruise Specialist

www.cruise.co.uk • Redditch, Worcestershire, UK
5 days ago
Job type
  • Full-time
Job description

Company Overview

We are one of the UK’s leading independent cruise online travel agents (OTA) having been in business for 40 years & experienced notable growth over the last 18 months as the travel sector re-emerged from the pandemic. You’ll find a dynamic, collaborative, supportive & flexible culture that prioritises the importance of people’s well-being, happiness & development.

The Company has 200 employees with a hybrid model of working from home & in the Redditch (Worcs) head office & looking to strengthen the team in many areas to help support growth plans.

Dept/Role Overview

  • The Specialist Cruise Consultant role is fast-paced. No day is the same, with unlimited leads from a retail cruise to a bigger dynamic package specific to that customer.We pride ourselves on exemplary service, allowing us to develop and maintain a huge customer database. Our people are our biggest asset and their love and knowledge of cruise is essential.

Key Responsibilities

  • To develop and maintain loyal customer relationships.
  • Provide all customers with exemplary customer service
  • Quote and book the right cruise package to meet customers’ needs.
  • Complete and attend training as and when required to ensure knowledge and skills are kept current.
  • Work towards and hit monthly KPI’s.

Qualifications, Experience, Skills & Attributes
  • Cruise sales experience.
  • Cruising knowledge/experience.
  • Experience in dealing with all cruise line systems and the ability to recommend products depending on the customer's needs or wants.
  • Effective communication skills - Email and phone communication specifically.

Salary, Benefits, Hours, & Location

  • Benefits -
  • Uncapped commission structure.
  • 20days holiday
  • Retail Discount Platform
  • Salary Sacrifice schemes for Pension, Cycle2 Work, Car Leasing & Holiday Buy Back
  • EAP & well-being platform support
  • Annual 2-night X’mas Conference
  • Fam Trips and Ship Visits
  • Hours – full-time with min 37.5 hours per week - Either flexible rota or a set rota

Location - Home-based

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Tailor-Made / Cruise Specialist • Redditch, Worcestershire, UK

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