Operational Architect

About the job you're considering We are looking for an Operational Architect to support the development, governance and adoption of operational architecture for the work we do across our client's live services and technology estate. This role is ideal for an experienced operational or technical professional looking to develop their architectural capability, working closely with senior architects, service teams and product stakeholders. You will contribute to ensuring that Capgemini deliver and operate reliable, resilient, observable, maintainable and well-governed services across the environment lifecycle that are aligned to our client's strategic direction and requirements. You will work under the direction of the Head of Operational Architecture, gaining exposure to enterprise-scale services, strategic tooling and live service governance, while building confidence in technical assurance, stakeholder engagement and architectural thinking. Hybrid working Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time. If you are successfully offered this position, you will go through a series of pre-employment checks, including: identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service) Your role * Support the operational assurance of live services, helping ensure they remain technically fit for purpose and meet ongoing operational requirements. * Assist in identifying and documenting technical and operational risks, working with senior colleagues to define mitigations and improvement actions. * Contribute to technical management activities during major incidents or key business events, supporting escalation, analysis and communication. * Help maintain and evolve service improvement roadmaps, particularly for observability, monitoring and alerting capabilities. * Support governance activities, including reviewing solution designs for cross-portfolio consistency and alignment with operational and observability standards. * Work with architects, service teams and suppliers to support the handover of new or changed services into Live. * Contribute to the development and maintenance of observability standards, guidance and blueprints. * Assist in identifying opportunities to improve the use of observability data for service insight and continuous improvement. Your skills and experience Essential * Experience working in IT operations, live services, or technical support environments. * Broad technical awareness across applications, infrastructure and networks. * Ability to communicate technical issues clearly to both technical and non-technical audiences. * An interest in architecture, governance and service improvement. * Strong organisational skills and a willingness to learn and develop. Desirable * Exposure to monitoring, observability or logging tools (e.g. Dynatrace or similar platforms). * Experience supporting incident management, service improvement, or operational assurance. * Awareness of working with architects, suppliers, or multi-team delivery environments. Personal Attributes * Curious, analytical and keen to develop architectural skills. * Collaborative and comfortable working across teams. * Able to take guidance while gradually building confidence and independence. * Adaptable and responsive to changing priorities. We are a Disability Confident Employer Capgemini is proud to be Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who: Declare they have a disability, and Meet the minimum essential criteria for the role. Please opt in during the application process. Your security clearance To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements. Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality. Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process. Make it real - what does it mean for you? We realise a Total Reward package should be more than just compensation. At Capgemini we offer range of core and flexible benefits and have a Peer Recognition Portal called Applaud. You will be empowered to explore, innovate, and progress. You will benefit from Capgemini's 'learning for life' mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more. #J-18808-Ljbffr