Front Of House Manager - Wotton-under-edge, Glouchestershire

• Front of House Manager - Wotton-under-Edge, Glouchestershire* *Are you an experienced Front of House Manager looking for your next opportunity in hospitality?* As Front of House Manager you will lead the Reception, Nights and Guest Relations teams, ensuring a warm, seamless and consistent guest experience from arrival to departure. You will be responsible for setting clear standards across the department, while supporting and developing your team to deliver efficient, high-quality service. Working closely with the leadership team, you will oversee day-to-day operations and ensure strong commercial performance, including managing payroll, controlling costs and identifying opportunities to improve both service and revenue. This is a hands-on role where calm leadership, presence on the floor and strong attention to detail are essential. *What you'll bring : * * Strong commercial awareness with the ability to manage payroll, departmental costs and revenue opportunities effectively * Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues, stakeholders and guests * Experience using hotel PMS systems, ideally Opera Cloud * Proven experience handling guest complaints and service recovery in a professional, solution-focused manner *The Pay & Benefits : * At De Vere we pay attention to the thoughtful details that inspire the loyalty of our permanent colleagues.

That's why we are proud to offer the following benefits for the role of Front of House Manager. * 35,000- 37,500 per year, depending on experience * A share of the Hotel Service Charge to help boost your earnings and reward you for the service you deliver * Free meals on duty in our colleague dining facilities * Stay in shape with complimentary use of the Leisure Club facilities saving you money on costly gym memberships * We believe in celebrating your special moments too, which is why we offer an extra paid day off for your birthday, along with a 20 love to shop voucher. * As a token of our gratitude for your loyalty, we'll treat you to an annual complimentary 2-night stay with dinner in a De Vere property of your choice, plus additional monetary rewards for reaching long service milestones * Discover exclusive perks with our 50 colleague rates for overnight stays at De Vere properties, accompanied by a fantastic 50% discount on Food & Beverage. * 33 days holiday each year * Explore our Exclusively Yours Benefits portal, unlocking hundreds of discounts on retail, travel, and leisure activities. * We are committed to your growth and offer excellent career progression opportunities, including access to our Apprenticeship programmes and study support. * Take advantage of our Employee Assistance Programme, Hospitality Action, providing 24 / 7 health and wellbeing support, including free counselling. * Experience the flexibility and convenience of Stream, our financial wellbeing platform, granting you instant access to your pay when you need it. * We value your hard work and recognise your achievements through our monthly colleague recognition programme, You Are De Vere, culminating in an exciting annual colleague recognition event. * Join a supportive team that knows how to have fun with regular team appreciation events, including memorable Christmas and Summer parties. * Gain peace of mind with our Company Life Assurance scheme, ensuring financial security for your loved ones. *De Vere Tortworth Court* is a hotel that definitely has the WOW factor : a magnificent Grade II listed mansion house in South Gloucestershire, complete with sweeping drive entrance, Victorian arboretum and 30 acres of grounds making it a truly unique place to work.

There are 201 bedrooms and suites, 14 meeting and event spaces including the Atrium, 2 Restaurants and bars and a Leisure Club & Spa offering treatments. *Your commute : * we're just a short way from J14 of the M5 and 20 mins from Bristol Parkway station, and commutable by car from Bristol, Cheltenham, Cirencester, Stroud and the southern Cotswolds. *At De Vere,* we warmly welcome everyone and foster a sense of belonging, where each person is valued and appreciated.

Join our team and become part of a passionate group of individuals who genuinely care about the experiences we create for our guests and colleagues.