We are currently recruiting for a Front Office Manager
to lead the team at the Leicester Marriott Hotel.
As Front Office Manager, you will find yourself
right in the heart of things. You will lead the Front Office team which
includes front desk, nights and switchboard, ensuring that our guests are
greeted with a warm welcome the minute they walk through the door.
You will be responsible for, but not limited to:
•
Manages the day to day front
desk operation, ensuring procedures are adhered to and policies are followed
•
Ensure that the team recognize
repeat guests, ensuring their preference and requests are delivered prior to
being requested
•
Deliver memorable guest
experiences which support in driving Intent to recommend scores
•
Monitor and analyze guest
satisfaction survey results to ensure these continually improve
•
Work alongside housekeeping and
maintenance teams to ensure rooms are ready for arrival
•
Report any maintenance issues
which have been raised by guests
•
Ensue all guest complaints are
resolved in a timely manor and logged correctly
•
Anticipate guest needs to
deliver an above and beyond experience
•
Empowers employees to provide
excellent customer service experiences
•
Prepare departmental rota’s,
ordering and payroll inline with budget
•
Promotes an upsell culture to
support in delivering hotel financial performance
•
Attends sales strategy meetings
as required to support in achieving hotel financial results
· Manages
internal, external and regulatory audit processes and ensures compliance with
Standard Operating Procedures (SOPs), verifying that hotel policies are
administered fairly and consistently
•
Assist other departments,
wherever necessary and maintain good working relationships within the whole
hotel
•
Recruit, train and develop front
desk team members and support in developing our next front office manager
•
Comply with hotel security,
fire regulations and all health and safety legislation
Our Ideal Candidate:
You will have experience in a similar role or are a successful Front
Desk Manager or Senior Supervisor looking for their next step to develop their
career. Experience in a hotel environment along with experience in coaching and
developing team members, delivering exceptional customer experiences are
preferred. You will have a warm people orientated demeanour, a gift for paying
attention to the smallest details and have a positive outlook and outgoing
personality.
Perks you deserve:
We’ll support you in and out of the workplace by offering:
·
Free
meals at work
·
Free
uniform & dry-cleaning service
·
Free
enrolment of Perks at Work - Access to unlimited deals from retailers to
restaurants to cinema’s and more
·
Marriott
Discount Card enabling benefits from hotel room discounts for you and friends
and family, gift shops and F&B across 130 countries
·
Annual
Performance Review pay
·
Cycle
to work scheme
·
Pension
& Life Assurance
·
Employee
Assistant Program
·
Comprehensive
Training and Development program
·
Company
Pension scheme, we match your contributions up to 6%
If this sounds like the perfect role
for you please apply online.
Front Office Manager • Leicester, United Kingdom
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