Sales & Experience Consultant - Qatar

Sales & Experience Consultant - Qatar

Salary: 4k to 6k QAR monthly, circa £1K-£1.6K monthly UK equivalent (inc tax free calculation) depending on qualification & experience, uncapped commission potential (paid monthly)

Society is more than a workplace — it’s a lifestyle destination.
Society brings together fitness, wellness, recovery, and community under one bold identity. From elite training and boutique studios to curated social spaces, we are redefining how people move, connect, and live — deeply rooted in local culture and delivered to the highest international standards.

We’re building a team as ambitious as the brand itself.
If you’re driven by excellence, inspired by lifestyle-led brands, and passionate about delivering world-class experiences, Society offers the opportunity to grow your career in an environment that values performance, creativity, and progression. This isn’t just a job — it’s a chance to be part of something genuinely different.

Role: Sales & Experience Consultant
Department: Sales & Member Experience
Division: Society Sport Center
Reporting To: Sales Supervisor
Direct Reports: N/A

Role Purpose

The Sales & Experience Consultant is responsible for delivering end-to-end sales performance and exceptional in-club member experience, owning the full sales journey from lead generation through to membership close, while also playing a key role in member retention and day-to-day service delivery.

The role combines commercial accountability with customer-centric service, ensuring prospective members receive a compelling, professional experience and existing members feel supported and valued.

Sales & Experience Consultants are accountable for achieving their monthly sales budget, supporting renewals and retention, and acting as a frontline ambassador for the brand.

Key Responsibilities

Membership Sales & Commercial Performance

• Own the end-to-end membership sales process from lead generation to closing.
• Contact, qualify, and follow up leads to book and conduct club tours.
• Present memberships, services, and facilities confidently.
• Achieve daily, weekly, and monthly sales targets.
• Participate in outreach events, promotions, and local activations.
• Maintain accurate records of sales activity and follow-ups.

Member Retention & Renewals

• Proactively contact members whose memberships are due to expire.
• Build relationships to reduce cancellations and increase renewals.
• Support club-wide retention initiatives.
• Identify dissatisfaction early and resolve or escalate appropriately.

Member Experience & Front-of-House Service

• Deliver a warm, professional front-of-house experience.
• Act as a key point of contact for members, prospects, and guests.
• Respond to queries, requests, and concerns in a timely manner.
• Handle feedback and complaints in line with procedures.

Product Knowledge & Cross-Selling

• Maintain strong knowledge of memberships, fitness, wellness, and facilities.
• Recommend relevant services including PT and Group Exercise.
• Support cross-departmental engagement and secondary spend.

Administration, Compliance & Standards

• Process sales, renewals, and changes accurately and compliantly.
• Maintain data accuracy, confidentiality, and system discipline.
• Adhere to SOPs, sales processes, and brand standards.

Teamwork & Collaboration

• Work closely with Sales, Fitness, and Operations teams.
• Communicate performance and feedback to managers.
• Contribute positively to a performance- and service-led culture.

What Success Looks Like (KPIs)

• Achievement of monthly membership sales targets.
• Strong lead-to-appointment and appointment-to-sale conversion rates.
• High membership renewal and retention rates.
• Positive member satisfaction and feedback scores.
• Accurate administration with minimal errors.
• Consistent delivery of brand standards and service excellence.

Experience & Qualifications

• Experience in sales, customer service, or hospitality (fitness experience preferred).
• Proven ability to work in a target-driven environment.
• Strong interpersonal and communication skills.
• Confident, professional, and approachable manner.
• Good computer literacy and basic numeracy.
• Ability to work flexible hours including evenings and weekends.
• Arabic language skills advantageous.
• Reliable transport preferred.

Key Competencies

• Sales and commercial acumen
• Customer-centric mindset
• Communication and influence
• Results orientation
• Problem solving and ownership
• Organisation and attention to detail
• Professionalism and accountability