Area Operations Manager - Qatar

Area Operations Manager - Qatar

Salary: 16-20k QAR monthly, UK equivalent circa £5.5K monthly (inc tax free calculation) depending on qualification & experience, uncapped commission potential (paid quarterly)

Society is more than a workplace — it’s a lifestyle destination.
Society brings together fitness, wellness, recovery, and community under one bold identity. From elite training and boutique studios to curated social spaces, we are redefining how people move, connect, and live — deeply rooted in local culture and delivered to the highest international standards.

We’re building a team as ambitious as the brand itself.
If you’re driven by excellence, inspired by lifestyle-led brands, and passionate about delivering world-class experiences, Society offers the opportunity to grow your career in an environment that values performance, creativity, and progression. This isn’t just a job — it’s a chance to be part of something genuinely different.

Role: Area Operations Manager
Department: Operations
Division: UFC GYM
Reporting To: Operations Director
Direct Reports: Club Management
Works Closely With: Operations Director, Sales Manager, Fitness Manager, Academy Manager, Marketing Manager, Facilities Manager

Role Purpose

The Area Operations Manager is responsible for the overall operational and commercial performance of multiple UFC GYM locations within the assigned area.

Reporting to the Operations Director, the role ensures each club delivers against key business objectives across revenue, member experience, operational standards and team performance.

The Area Operations Manager leads and develops Club Managers, ensuring consistent execution of brand standards, cleanliness, service delivery and operational processes, while driving performance and accountability across all sites.

Key Responsibilities

Commercial Performance & Club Performance

• Own the overall performance of all assigned UFC GYM locations.
• Drive membership growth, retention and overall revenue performance.
• Monitor and challenge club-level KPIs across Membership, Personal Training and secondary spend.
• Support Club Managers in delivering their commercial targets.
• Identify opportunities to improve performance across all sites.

Area Operational Oversight

• Oversee the day-to-day operational and commercial readiness of all assigned clubs.
• Ensure each club is fully operational, staffed and performing.
• Act as the senior operational lead across the area.
• Ensure standards for safety, cleanliness, presentation and service are consistently met.

Brand Standards, Cleanliness & Service Excellence

• Champion brand standards and cleanliness across all locations.
• Partner with the Facilities Manager to ensure contractors meet agreed standards.
• Conduct inspections, audits and corrective actions.
• Ensure all clubs reflect UFC GYM brand standards at all times.

Member Experience, Feedback & Complaints

• Serve as the regional escalation point for member issues.
• Ensure feedback and complaints are resolved professionally and on time.
• Analyse trends and implement improvements to enhance member experience.
• Support the planning and execution of member experience initiatives.

Health, Safety & Compliance

• Maintain accountability for health, safety and compliance across all sites.
• Oversee risk assessments, incident reporting and emergency procedures.
• Proactively identify and mitigate operational risks.

Facilities & Contractor Coordination

• Act as liaison with Facilities Management.
• Ensure maintenance activities are logged and completed within SLAs.
• Support refurbishments and new club openings.
• Monitor contractor performance and service quality.

Cross-Functional Leadership (Matrix Structure)

• Coordinate with Sales, Fitness, Academy and Marketing leaders to ensure alignment across all clubs.
• Ensure functional strategies are executed effectively at club level.
• Provide performance feedback and insight to functional leaders.
• Maintain clear accountability between club operations and functional ownership.

SOPs, SLAs, Audits & Process Implementation

• Develop and implement SOPs, SLAs and operational audits in collaboration with the Operations Director.
• Ensure compliance and continuous improvement across all sites.

Performance Monitoring & Reporting

• Monitor and analyse club performance across all key KPIs.
• Provide regular reporting and insights to the Operations Director.
• Identify trends, risks and opportunities across the area.
• Implement corrective actions to drive continuous improvement.

What Success Looks Like (KPIs)

• Total revenue vs target (area)
• Membership growth and retention
• PT penetration and utilisation
• Audit scores (cleanliness, safety, standards)
• Health & safety compliance
• Member satisfaction and complaint resolution
• Club Manager performance
• Team retention and engagement

Experience & Qualifications

• Bachelor’s Degree in Business, Hospitality or related field preferred.
• 5+ years experience in multi-site fitness, hospitality or service operations.
• Proven leadership of multi-site teams and Club Managers.
• Strong commercial and operational management experience.
• GCC / Qatar experience preferred.
• Arabic language skills advantageous.

Key Competencies

• Commercial leadership
• Multi-site operational management
• Strong stakeholder management
• High attention to detail and standards
• Customer-centric mindset
• Leadership and team development
• Data-driven decision making