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Onboarding ManagerVirtual Hire Staffing • London, England
Onboarding Manager

Onboarding Manager

Virtual Hire Staffing • London, England
30+ days ago
Job type
  • Full-time
Job description
Required Skills * Customer Service * CRM Systems * Project Management * Communication * SaaS Job Summary Onboarding Manager We’re looking for an Onboarding Manager to deliver a smooth, efficient onboarding experience for a growing customer base across SMB and mid‑market segments. This is a hands‑on, client‑facing role focused on setting customers up for success, tailoring solutions to their needs, and ensuring a seamless journey from contract through to go‑live. Key Responsibilities Onboarding Delivery * Manage multiple onboarding projects from kickoff to go‑live * Prepare and configure bespoke systems for each customer (full training provided) * Ensure timely and successful delivery in line with customer needs and objectives * Act as the main point of contact throughout onboarding * Provide clear, consistent updates on progress * Support smooth handover into ongoing account management/support Customer Experience * Build strong relationships with customers during onboarding * Understand requirements and tailor the system accordingly * Confidently handle queries, challenges, and escalations * Monitor early engagement and flag any risks to adoption Process & Collaboration * Follow structured onboarding workflows and timelines * Track progress and flag delays or risks early * Work closely with internal teams (Sales, Support, Build/Tech) to keep projects moving * Clearly communicate requirements to the build team to ensure timely delivery * Maintain accurate onboarding records and documentation * Contribute to improving onboarding processes and internal guides Key Skills & Experience * Proven customer service or client‑facing experience * Experience with CRM systems (e.g. Salesforce, Zoho, HubSpot) * Comfortable using MS Office (especially Excel) * Strong ability to manage multiple projects with attention to detail * Excellent listening, communication, and presentation skills * Confident handling of client needs and delivering tailored solutions * Proactive, organised, and solution‑focused Nice to have * Experience working in a SaaS environment Salary is around £40,000 + commission (dependent on the skill sets and experience you have to date). A company phone and a laptop are provided. This is a hybrid‑based position which requires 1 week’s training at our London office and biweekly meetings thereafter. Experience 3+ years in SaaS, 4+ years in Customer Onboarding and Account Management, 4+ years with CRM software J-18808-Ljbffr
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Onboarding Manager • London, England

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