H2S PCO Owner Car Driver - self employed Wembley

The HATS Group is the UK's foremost private healthcare provider, excelling in patient-centric transport services with an 'Outstanding' rating for Responsiveness from the Care Quality Commission (CQC). Recognized for professionalism, excellence, and a fleet of over 800 vehicles, we support various public and private healthcare institutions, delivering over 2,000,000 passenger movements annually.

We have an opportunity for a PCO Owner Car Driver to join our team.

Job purpose: A PCO owner car driver is responsible for driving their own passenger-carrying vehicle and providing good customer service and a safe and comfortable journey throughout the network of HATS home-to-school services.

Job Title: PCO Owner car driver

Department: Special Educational Needs

Reports to: Controller

Pay Structure: Paid an weekly Rate

Position in Organisation Chart: Team Leader > Controller > PCO owner car driver.

About The Role

Main duties:

• Ensure safety and wellbeing of clients throughout the journey and handover.
• To ensure that the high visibility PPE is always worn in vehicle movement areas.
• To ensure that speed limits are observed within bus depots and school premises.

To check the condition of the vehicle prior to commencing service by.

• ensuring that the vehicle is clean and tidy before starting service.
• To comply with the laws and company regulations regarding the use of mobile phones, smoking in vehicles and the use of prohibited equipment (such as games consoles) whilst on duty.
• To be responsible for the health, safety, security, welfare, environmental and fire safety arrangements for yourself, customers, and colleagues.
• This must include attendance at safety briefings and training as required.
• To ensure all safety accidents/incidents are reported to the company.
• To ensure a full understanding of emergency and evacuation plans.
• To ensure your cab area is always kept in a safe and tidy condition
• To always provide a high standard of customer service
• To always provide a high standard of customer service.
• To give customers on the vehicle any information that may help them during their journey. Examples would be informing customers of road closures and diversions.
• To always behave in a friendly and professional way to customers and colleagues.
• To recognize and assist with the additional needs of children and vulnerable adults, the elderly, infirm or disabled.
• To drive your vehicle in a safe, legal, and professional way.
• To drive to the set timetable, not running early or late, when it is safe to do so.
• To keep up to date with road closures, diversions or special events which may affect the service. This is done by reading notices, attending briefings, listening to instructions of your Supervisors.
• To ensure that a valid driving licence, vehicle PCO and Person PCO Licence is held at all times and is available for inspection by a member on staff of the Company.

A driver must ensure that:

• their Drivers licence, vehicle PCO and person PCO licence is in date and valid for the vehicle type they are driving.
• their licence has the required medical renewals up to date.
• any change to the licence which may affect their entitlement to drive is communicated to their line manager (e.g., Sickness, injury or conviction)
• their licence is made available for inspection in every 6-month period.

• To report for work at the correct time and location with the correct equipment.
• To ensure that the company dress code is correctly always observed when on duty.
• Not to report for work when overtired or under the influence of alcohol or drugs.
• To ensure that the relevant notification procedures are followed in the event of absence from work.
• To report all safety, security, driving and customer service incidents to the line manager as soon as possible.
• To report all incidents on the road, likely to affect the service as soon as it is safe to do so. Examples would be road closures, accidents, emergencies, and highway repairs.
• To report for work at the correct time and location with the correct equipment.
• To ensure that the relevant notification procedures are followed in the event of absence from work.
• To feedback ideas about how services can be improved to their line manager.
• To always ensure adherence to all HATS policies and procedures.
• To undertake any reasonable request made by the Company.

  Work Environment:

Participate in flexible working hours with general core working hours between 07.00 - 09.00 and 14.30 – 16.30. Undertake additional work as the service needs dictate. The job holder follows instructed daily and weekly work schedules and is required to report to the Controller where incidents or problems occur.

The jobholder’s usual place of work on a day-to-day basis is in a predominately outdoor environment on their own PCO vehicle that transport clients from and to various locations. It is required to work safely and efficiently in all weather, traffic and road conditions.

Required Criteria

• Valid current UK (or acceptable other) drivers licence
• No greater than 3 penalty points
• Good understanding of written and spoken English Language.
• Good numeric skills (able to add and subtract cash).
• Proven eligibility to work in the UK
• Able to provide suitable references
• Able to prove their identity
• Valid Current Person PCO certificate
• Basic secondary school education or equivalent.
• Prepared to undertake training such as NVQ as required
• Ability to drive a vehicle to a competent and safe standard
• Good written and verbal communication skills using English Language to ESOL entry level 2.
• Has the physical capability to carry out the role
• Customer service skills
• Pass medical requirements
• Must pass enhanced CRB check.
• Must pass alcohol and drugs screening as per policy

Desired Criteria

• Own transport and lives within reasonable distance of place of work
• Understanding of what good customer service looks like
• Customer Service Training
• NVQ in Customer Care.
• Professional driving experience
• Experience of dealing with customers
• Knowledge of geographical operating area
• Accident free record over the last 12 months

About The Company

About us

The HATS Group is the UK’s leading private provider of Patient Transport, Mental Health, Home to Schools for children with Special Educational Needs and Disabilities (SEND) Transport Services and Private Passenger Hire Services, with an enviable reputation for professionalism and service excellence.

Led by a dedicated and highly experienced senior management team and supported by a highly skilled operations and compliance team, HATS are the partner of choice for many, providing over 2,000,000 passenger movements every year.

Expertly trained staff and caring teams, successfully deliver high quality, passenger focused transport solutions and with a fleet of over 800 vehicles The HATS Group supports the NHS, CCGS, Mental Health Trusts, Local Authorities and a range of other Public Sector bodies and Private Medical Institutions.

We are incredibly proud that our last Care Quality Commission (CQC) inspection, which took place during 2020 rated us as ‘Good’ Overall and ‘Outstanding’ for Responsiveness.

Company Culture

Why join HATS?

Are you passionate about healthcare? Do you enjoy helping others?

If you answered yes – then why not get in touch today: we’d love to hear from you. As one of the UK’s fastest growing independent healthcare transport providers, we are always looking for passionate and skilled individuals to join our dedicated team of paramedics, technicians, drivers, passenger care and customer service assistants as well as a range of many more exciting positions and opportunities.

At HATS we support the London Living Wage (LLW) and have signed up to HM Governments Disability Confident Employer Scheme – a scheme developed by employers and disabled people’s representatives, that aims to maximise the opportunities for disabled people.HATS is a fast growing business that is creating new opportunities across the UK for many people.

We have in the past 12 months starting operating in Manchester, Birmingham and Luton as well as winning new contracts in London. We need people who can work at pace and are not phased by big projects and tight deadlines. You will need to be able to be hands on when the need arises.

Company Benefits

With growth comes opportunity and we need ambitious, strategic thinking colleagues who can work with their own initiative and want to progress with the business.

Vacation, Paid time off, Retirement plan and/or pension, Employee development programs, Cycle to work, Competitive salary, Long service recognition, Work With Charities, Social Opportunities, Employee Recognition Scheme, Company employee App

Salary

£300.00 - £500.00 per week