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IT Service Delivery ManagerCV Screen • Christchurch, Dorset, Dorset, UK
IT Service Delivery Manager

IT Service Delivery Manager

CV Screen • Christchurch, Dorset, Dorset, UK
17 days ago
Salary
£40,000.00 yearly
Job type
  • Full-time
Job description

IT Service Delivery Manager
Bournemouth
Salary up to £40,000

We're hiring a skilled IT Service Delivery Manager to join this fantastic MSP team in Bournemouth. As a Service Delivery Manager, You will be responsible for the day-to-day operation of the business-as-usual support services, including allocating tasks, monitoring and maintaining contractual KPI commitments, producing customer reports, and serving as an escalation point for both internal and external stakeholders.

DUTIES & RESPONSIBILITIES:

  • Oversee service operations, incidents, and ITIL processes to ensure SLA compliance.
  • Improve service delivery through trend analysis and process improvements.
  • Manage customer service reviews, reporting, and stakeholder relat...
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IT Service Delivery Manager • Christchurch, Dorset, Dorset, UK

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