Service Design and Transition Lead

Location: Kings Hill / Hybrid Salary/package: £54,000 per annum Contract type: Permanent Hours: Full time, 37 hours per week As our Service Design and Transition Lead , you will shape how IT services are designed, transitioned and embedded across a fast-paced technology organisation, with real influence over service quality, operational readiness and long term value for our customers. Who we are Cantium Business Solutions , part of Commercial Services Group delivers high-quality back-office and IT services to the public sector. We are a dynamic and agile business driven by four key principles: Fast, Connected, Insight-Driven and Customer-Led. As part of CSG , the UK’s largest local authority-owned trading organisation. Cantium combines commercial innovation with a commitment to reinvesting profits into local communities. Why this role matters The Service Design and Transition Lead will manage and lead the Service Design & Transition teams, ensuring they deliver excellent service design, manage transitions, oversee change management, testing and facilitate service introduction. They will also take ownership of the Service Design and Transition strategy, standards and governance, ensuring these are consistently aligned with organisational objectives, architectural framework, and defined risk tolerance. What you’ll be doing Lead the Service Design and Transition teams, setting direction and ensuring consistent delivery. Own service design and transition policies, standards and governance across the organisation. Ensure services are designed with operational readiness, security, resilience and support in mind. Work with project delivery teams to ensure services are ready for live operation. Define and enforce entry criteria to improve quality and reduce late stage risk. Confirm service readiness including testing, documentation, training and early life support. Control change and release activity to protect the stability of live services. Act as an escalation point for service risk, conflict and delivery issues. Drive continuous improvement across service design, change, release and transition processes. What we’re looking for Extensive experience in IT service design, transition and service management. Strong people management experience with the ability to lead and develop teams. Proven background in managing change, testing and service introductions. Experience working within complex change programmes. ITIL Foundation (essential) Ability to work confidently with senior stakeholders and delivery teams. Clear and practical communication style across technical and non-technical audience. Calm and structured approach to risk, control and decision making What you’ll get in return Salary of £54,000 per annum 25 days annual leave, rising to 27 after four years Birthday Day Off One concessionary day during the Christmas period Pension scheme with 6% employer contribution Life assurance cover Hybrid working Why CSG? CSG is the UK’s largest local authority-owned trading company (LATCO), generating over £800 million in revenue per annum and supporting more than 16,000 education and public sector customers globally. We are growing through a combination of organic development, acquisitions and strategic partnerships. Our businesses deliver services across education, IT, HR, legal, energy, procurement and more, all focused on delivering meaningful impact. As a locally owned organisation, we take pride in reinvesting a significant proportion of our profits into frontline services, helping strengthen the communities we serve. Inclusion & Accessibility We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We encourage applications from suitably qualified people of all backgrounds. As a member of Inclusive Employers and a Working Families Employer, we are actively building an environment that supports inclusion, flexibility and belonging for all colleagues. We are committed to providing reasonable adjustments throughout our application and interview process; please let us know if you require any.