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Pelican Business Services
Customer Service AdviserPelican Business Services • Bristol, Avon, UK
Customer Service Adviser

Customer Service Adviser

Pelican Business Services • Bristol, Avon, UK
11 days ago
Job type
  • Full-time
Job description

We are looking for Customer Service Advisers to deliver a first-class experience in our contact centre, which is at the heart of our business. It is an exhilarating and fast-paced environment where you will be answering an average of 50 to 60 inbound calls a day from customers that have queries regarding their water bills.

Please note that if you are successful, the start date for this role will be Monday 28th September 2026.

Telephone interviews will take place between 29th July until 12th August 2026.

Face-to-face interviews will be held between 3rd August until 18th August 2026

If successful, the training period will run between 28th September until 30th October 2026 , therefore we are not able to offer any annual leave during this time

Our full-time roles can be 37 or 40 hours - it's your choice (no evenings, Sundays, or Bank Holiday working here).

What you'll do

You will be the first point of contact for many of our customers, with your main focus being on inbound calls. From moving house, consumption questions, explaining a bill, checking tariffs, payment arrangements or resolving an issue, you will have the opportunity to make a difference every day.

As we are office-based you will enjoy face-to-face contact with your colleagues and line manager daily in an inclusive and engaging environment.

...

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Customer Service Adviser • Bristol, Avon, UK

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