IT Helpdesk Technician - Stephenson College - Leicestershire

Type: Permanent - Full TimeSalary: £25,950 - £28,006 Per AnnumClosing Date: Wednesday, 6th May 2026We have an exciting opportunity for an enthusiastic and conscientious IT Helpdesk Technician to join our busy IT Services team at Stephenson College. In this role you will act as the first point of contact for any queries and work with the IT team to solve these and provide support. There also may be opportunities to get involved in other tasks across the wider IT team through supporting casework and projects. You will be a strong communicator with the ability to communicate information clearly and accurately across the team and organisation. You will have the ability to work successfully as part of a team and have strong attention to detail skills. We’re looking for someone who has experience of working with Microsoft technologies and supporting people with day-to-day challenges, issues and queries. You will have experience working in a generalist IT support role and excellent communication skills. This is a great opportunity for an individual to take the next step in their IT career and develop their skills and knowledge as part of supportive team. Loughborough College Group is formed of Brooksby College, Loughborough College, Stephenson College and IGNITE Performing Arts. We have a vast curriculum across campus’s offering challenging and engaging learning experiences for our students. We are and have consistently invested in providing our learners and employees with an outstanding and unrivalled range of modern facilities and resources.Loughborough College Group is striving to attract, develop and retain the very best people by offering a motivating and inclusive workplace in which talent is truly recognised. We are committed to promoting a diverse and inclusive community with the belief that diversity plays an important role in the success of the college. We are proud to have achieved the Investor in Diversity award and we actively encourage applications from individuals who are currently under-represented and from all areas of the community. Alongside this, we are a disability confident employer, and we welcome everyone to consider becoming a part of our journey. As well as our commitment to your professional and personal development, we also offer a generous benefits package including: Cycle-to-work schemeOn-site parkingAccess to healthcare schemeSubsided nursery feesUp to 25 days annual leave per yearAdditional annual leave availableGenerous Maternity/Paternity payFantastic CPD and inclusive resources for developmentWell-being hours Opportunities of volunteering within local community and charities We offer a range of family friendly, inclusive employment policies, flexible working arrangements and agile working where the business allows. We provide staff forums, staff working groups for sustainability, staff steering groups for Investors in Diversity and support services to support with mental health and wellbeing for staff from different backgrounds.The successful candidate will be employed by The Leicestershire College a subsidiary company of Loughborough College. The terms and conditions of employment offered by the Leicestershire College are different to those of Loughborough College. Please note that employees of the Leicestershire College are based at one of the campus’ of Loughborough College Group.Kindly be advised that we are unable to provide skilled worker sponsorship for this position. Applicants must have the right to work in the country without the need for sponsorship. Loughborough College Group is committed to safeguarding and promoting the welfare of all students and expects all staff to share this commitment. Please note, all applicants will be subject to an enhanced DBS check.If you require any support to apply for this job, please email recruitment@loucoll.ac.uk