Service Design & Transition Lead - ECB ProgrammeContract: 12 MonthsLocation: London - Hybrid (5 days in 10 in the office)Rate: Highly CompetitiveStatus: Inside IR35Working Pattern: Full-time
We are currently recruiting for an experienced Service Design & Transition Lead to join a major transformation programme within a leading financial services organisation. This role will play a key part in supporting the organisation's strategic ambition to become a Tier 1 bank in EMEA and meet the regulatory expectations of the European Central Bank (ECB).
The successful candidate will lead the end-to-end service design and introduction lifecycle, ensuring all new or changed services are operationally ready, compliant, resilient, and aligned with both regulatory and internal standards.
Required Experience & Skills
Excellent documentation and process mapping capabilities
Key Responsibilities
Service Design & Transition
Programme Support
Service Management Process Development
Stakeholder Management
Operational Readiness & Continuous Improvement
Preferred Qualifications
How to Apply:
Please submit your CV along with a brief cover letter outlining your relevant experience and passion for this role. Let's shape the future of system support together!
Join us and make your mark in the tech world!
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Service Design and Transition Lead ( ECB programme) • London, South East England, UK
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