Service Lead – Supported Living
Location: York
Salary: Up to £35,000 per annum
About the Role
We are seeking a dedicated Service Lead to manage a small, friendly supported living service in York. This is an exciting opportunity for an experienced senior support worker, deputy manager, or existing service lead looking for a flexible role where you can make a real difference.
You will lead the day-to-day operations of the service, supporting your team to provide high-quality, person-centred care while ensuring compliance with CQC standards.
Key Responsibilities
Lead and support a small team of support staff
Ensure the delivery of high-quality, person-centred care and support
Oversee care planning, risk assessments, and support plans
Manage rotas, staffing levels, and operational issues
Support staff supervision, development, and performance
Work closely with families, professionals, and commissioners
Maintain CQC compliance and ensure adherence to company policies
Foster a positive, safe, and empowering environment for the people we support
Reporting into the Area Manager
About You
Experience in supported living, learning disabilities, mental health, or complex needs
Previous experience in a senior, deputy, or service lead role
Strong leadership, communication, and organisational skills
Understanding of CQC standards and person-centred practice
Confident in managing staff, priorities, and service delivery
Level 3 in Health & Social Care (Level 5 desirable or willingness to work towards)
What We Offer
Competitive salary up to £35k
Flexible working
Supportive management and a small, close-knit service
Ongoing training and development opportunities
The chance to make a meaningful difference in people’s lives
How to Apply
If you are passionate about leading a high-quality supported living service and enjoy working in a small team, we want to hear from you.
Support Manager • York, North Yorkshire, UK
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