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Hamilton Jones Consulting
Operations Manager (Retail)Hamilton Jones Consulting • Bangor, Gwynedd, GB_WLS
Operations Manager (Retail)

Operations Manager (Retail)

Hamilton Jones Consulting • Bangor, Gwynedd, GB_WLS
3 days ago
Job type
  • Full-time
Job description

About the Company

A privately owned retail group with multiple sites across North Wales is seeking an experienced Operations Manager to support day-to-day operations and ongoing business growth. The company is well-established, customer-focused, and committed to delivering high standards across all locations.

Role Overview

They are looking for a proactive and highly organised Operations Manager to oversee daily operations across several retail sites. You will ensure smooth running, operational efficiency, compliance, people management, and continuous improvement. This is a hands-on role covering operations, HR support, finance administration, supplier management, and site development.

Key Responsibilities

Operational Management

  • Oversee customer service standards and respond to any issues across sites
  • Maintain compliance with inspections and regulatory requirements
  • Ensure strong stock management, site presentation, and general upkeep
  • Coordinate site improvements including infrastructure updates, signage, maintenance planning, and new technology implementation

HR & People Support

  • Issue staff communications and assist with general HR documentation
  • Maintain and update employee records
  • Manage holidays, scheduling, and rota planning
  • Provide support to site managers on people-related matters

Finance & Administration

  • Assist with payroll processing alongside administrative support
  • Complete month-end tasks such as bank reconciliation and aged debtor reviews

Supplier & Pricing Management

  • Monitor and compare pricing for key products and services
  • Liaise with suppliers and explore alternative options
  • Manage seasonal and promotional ordering across sites

Site Development & Maintenance

  • Coordinate planned works and liaise with contractors
  • Support inspections and equipment servicing
  • Address operational issues and implement solutions

Technology & Systems

  • Oversee site security and operational systems
  • Manage issue logging and resolution for equipment and technology
  • Review supplier invoices and service reports

Leadership & Coverage

  • Provide on-site support and coverage when required
  • Work collaboratively with site managers and admin teams
  • Lead by example and promote high operational standards

Skills & Experience:

  • Experience in multi-site operations management within retail
  • Strong understanding of HR processes, scheduling, and payroll support
  • Excellent organisational and communication skills
  • Confident managing suppliers, contractors, and compliance requirements
  • Comfortable working with technology and operational systems
  • Hands-on, flexible, and proactive problem-solver
  • Familiarity with health, safety, and environmental regulations
  • Project management experience for site improvement initiatives

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Operations Manager (Retail) • Bangor, Gwynedd, GB_WLS

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