Color Consultant

Farrow and Ball – Colour Consultant, Field Based, Notting Hill, 37.5 hours per week We are currently looking for a creative individual to join our Colour Consultancy team in Notting Hill as a Colour Consultant. We are offering this position on a full time permanent basis, working remotely. Farrow & Ball is a luxury British lifestyle brand that prides itself in creating richly pigmented paint and handcrafted wallpaper, using print methods dating back 300 years and the finest quality ingredient s. The unique Farrow & Ball look transforms modern and traditional homes, large and small, inside and out. Established in Dorset in 1946, we have grown over the last 80 years and now proudly have 60 showrooms worldwide with a global network of stockists. The key to our success is the people behind the paint: from the team handcrafting each tin to showroom staff to support functions, our shared passion ensures customers have a positive, engaging experience at every stage of their journey with us. Key Responsibilities * Proactively sell the colour consultancy service and F&B p * Manage the end to end customer journey ensuring appropriate pre and post visit follow up, facilitation of post consultancy orders, early resolution of queries or questions * Visit customer’s home (business, commercial space etc.) to advise and devise appropriate colour schemes (paint & paper) for the customer’s requirements * Use excellent communication & organisational skills to lead a seamless experience for the customer whilst also presenting yourself in a professional manner * Produce detailed specification to include chosen colours, wallpaper, quantity, finishes, and third party/licenced products and c * Showcase a proactive approach to KPI Target achievements on a monthly basis * Identify sales opportunities post consultancy as well as purchase triggers e.g. colour card, sample pots, utilising targeted reporting to drive sales conversion * Undertake regular visits to Showrooms to ensure the Colour Consultancy service is promoted, and to keep up to date with new products, training and company campaigns and in initiative * Offer Virtual Colour Consultancy service where appropriate & geographical needs cannot be met ensuring the same high standards and behaviours are applied * Engage with customers over an online portal to deliver a virtual ‘in-home’ décor service as required by the client * Lead a seamless experience for the customer via the online channel, presenting yourself as you would for an in-home consultation Key Attributes * Strong sales acumen – able to close, cross and up sell, maximising all sales opportunities presented and identify growth oppo * awareness. Ability to match and articulate appropriate colour schemes to brief, properties and/or look. Understanding of colour psychology and translate these to F&B colou * r schemes. IT proficient – Microsoft Office (Excel essential), iPad, CRM, sales systems, internal F&B systems, and proficient in Outlook Diary M * anagement. Authenticity – able to communicate visions and plans in a way that is appropriate to the individual customer’s experience and requirements, whilst actively listening and asking insightful * questions Influence – able to provide options and schemes to encourage the full F&B product range throughout the home and on all s * ubstrates. Empathy – able to understand customer’s needs and ensure advice and options are to the customer’s taste and sensibilities, which ensures schemes are engaging and ins * pirational. Self‑starter – high levels of drive and motivation with the ability to work inde * pendently. Communicative – able to confidently present to customers individually and duri * ng events. Planning & prioritisation skills – highly organised and able to manage workload effectively, whilst meeting deadlines. High levels of flexibility to ensure the needs of the custome Desirable Other Requirements * Flexibility to travel across a wide geogr * aphical areaFlexible to work daytimes, weekends, * and eveningsFull & clean driving licence with own car and busine What you can expect from us * 25 days’ annual leave (increasing with length of service) plus * bank holidays. Annual salary reviews, based on individu * al performance. Enhanced Maternity and * Paternity pay. Generous staff discount on F&B products. Access to our retail disc * ounts platform. Employee Assistance Programme with 24/7 support. He * alth Cash Plan. Comp * any Sick Pay. Group Pension Scheme, matchin J-18808-Ljbffr