FOOD & BEVERAGE OPERATIONS MANAGER

Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe. Applying for this role is straight forward Scroll down and click on Apply to be considered for this position. Key Responsibilities * Fully responsible for the success and smooth running of the F&B Division, which encompasses Fletchers, Norton Bar, The Orchard, Room Service, Afternoon Tea, Spa Lounge, 88 Bar and Restaurant, Valerias and Event Operations. * Overseeing and leading all of the F&B teams in all operational aspects. Creating a culture where all team members feel welcome, happy and engaged. * Ensuring that the guest experience is at the forefront of everything we do. Making all necessary arrangements to ensure the team deliver a flawless guest experience. Take ownership of any complaints and ensure they are handled efficiently and in a prompt manner. * Be fully accountable for the financial success of the division, ensuring all teams and outlets are working as efficiently and smartly as possible. Leading the change to deliver the set targets. * Managing the delivery of training to all staff across the division to ensure the team have all the tools required to deliver their role. * Maintaining headcount in all areas of the operation through recruitment whilst also putting a huge focus on retention. * Maintain a strong working relationship with all key support departments like reservations, marketing, sales and P&C. * To ensure the division meets all required Health and Safety and other legal requirements Key Skills, Qualities & Experience * Previous experience in a similar role or as successful HOD in a large outlet within a 5 star hotel * A charismatic hands on leader who can confidently manage one of the biggest divisions in the hotel * A leader who strives for continual improvement in all aspects of the division. Someone who is capable of driving change where necessary. * Previous experience of Forbes or LQA would be beneficial. * A detail focused operator who values the smallest details * Proven record of developing high performing teams Benefits We offer a wide range of benefits and have excellent opportunities for career development and provide exceptional training programmes for all employees: * Tips typically over £200 per month (£3,400 per year) * Complimentary bespoke uniform and chef whites * Complimentary meals whilst on duty * Refer a Friend bonus - Earn up to £1000 * Holiday Buy/Sell Scheme * Complimentary employee car parking * Complimentary state of the art onsite gym - with personal trainer support * 31 days annual leave (including bank holidays) increasing with service * Professional development opportunities at all levels * Reimbursement on work shoes, sight tests and professional memberships * Modern and spacious discounted live in accommodation for eligible roles * Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector. We support our employees do more with their money and help their wellbeing be providing access to a wide range of stand out well being support. * We celebrate success. With an annual awards ceremony as well team events and incentives. xsngvjr Throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards. * Employee Assistance Programme helpline and online support, along with wellbeing champions onsite * Team Member of the Month Awards * Discount on Grantley Halls Restaurants, Spa products and Gift Shop * Discounted stays at Grantley Hall, as well as other Pride of Britain Hotels * Cycle to work scheme * Access to Stream, allowing you to instantly access your wages * Simplyhealth - Health cash plan