Guest Services & Customer Experience Coordinator - Thatcham, Newbury
Location: RG18 3AP
Pay: £15.00 per hour
Hours: 16 hours per week
About Us
We are a growing, family-run leisure and entertainment business with multiple sites across the UK. At the heart of everything we do is creating exceptional experiences for our guests, building strong local communities, and delivering moments people genuinely remember.
As we continue to expand, we are looking for a warm, organised, and proactive individual to join our Head Office team in a beautiful countryside office setting.
The Role
This is a key role within our business, sitting at the centre of our guest experience. You will take ownership of our Guest Services function, ensuring every interaction reflects our brand — professional, friendly, and solutions-focused.
From managing online reviews to supporting guest enquiries and coordinating community initiatives, you will play a vital role in shaping how our guests feel about us.
Key Responsibilities
Guest Experience & Reviews
Guest Services & Enquiries
Bookings & Revenue Support
Community & Charity Engagement
General Administration
About You
We’re looking for someone who naturally enjoys helping people and takes pride in doing things properly:
What We Offer
To Apply
Please send your CV along with a short covering note explaining why you would be a great fit for this role.
Guest Services & Customer Experience Coordinator - Thatcham, Newbury • Thatcham, Berkshire, United Kingdom
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