Manager, Technical Services Frontline
Location - Windsor, UK
Type of Work - Office
Role Overview
The Technical Services Frontline Manager leads the frontline team, ensuring exceptional customer service and adherence to service level agreements (SLAs). In addition to managing Tier 1 operations, this role coordinates with other teams to deliver new technologies, process improvements, and system implementations.
Key Responsibilities
Leadership & Team Development
Operational Oversight
Project Management for Technology Initiatives
Customer Experience & Quality Assurance
Process Improvement & Knowledge Management
Experience/Qualification Required
Manager, Technical Services Frontline • Windsor, UK
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