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B2B Customer Support - Payments / Fintech experience required in Londonwww.cardandpaymentjobs.com • London, England
B2B Customer Support - Payments / Fintech experience required in London

B2B Customer Support - Payments / Fintech experience required in London

www.cardandpaymentjobs.com • London, England
30+ days ago
Job type
  • Permanent
Job description
Overview B2B Customer Support– FinTech Central London - 5 days in the office Permanent position A fast-growing Fintech providing innovative payment solutions is looking for a B2B Customer Support Analyst. As a B2B Customer Support Analyst you will be the first point of contact for customers, providing high-quality support across technical and operational queries. Working closely with tech, compliance, and service management teams, you will play a key role in ensuring a smooth customer experience. If you have a passion for customer service and a keen interest in Fintech, this role offers the perfect platform to grow within a forward-thinking organisation. Responsibilities * Act as the first line of support for business and consumer customers, logging and resolving queries * Troubleshoot technical issues, escalating to internal teams or third-party providers * Collaborate with Tech, Compliance, and Service Management teams to provide effective solutions * Maintain accurate records of incidents and resolutions in the ticketing system * Assist in monitoring system alerts, escalating critical issues * Provide input during product testing and releases, helping to identify and resolve bugs * Contribute to service improvement initiatives by sharing insights and feedback Skills & Experience * Strong customer service experience, in a helpdesk or technical support role * Experience using ticketing systems (e.g., Jira, Zendesk, ServiceNow or similar) * Understanding of ITIL principles * Excellent communication skills * Ability to prioritise tasks and manage workload effectively * Experience in payments, financial services * Any experience with SQL or API’s would be beneficial J-18808-Ljbffr
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B2B Customer Support - Payments / Fintech experience required in London • London, England

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