Case Administrator (Temporary, Full-Time) - Warrington
Our client, a reputable organisation committed to positive outcomes and community safety, is hiring for a dedicated Case Administrator to join their team in Warrington. This is a full-time, temporary role until 01/12/2026, with the possibility of extension, offering a pay rate of £12.71 per hour.
What you'll be doing:
* Setting up and maintaining accurate offender and victim records on approved databases.
* Managing referrals and fostering effective relationships between offender management, victims, service providers, and external agencies to support positive outcomes and reduce reoffending.
* Preparing, maintaining, and collating case files and management information in line with standards.
* Handling information and communications via telephone, email, and paper.
* Providing cover for reception and telephone enquiry services.
* Acting as a single point of contact within the team for specialist areas.
* Dealing fairly and effectively with service users, including those in distress or displaying challenging behaviour, seeking support when needed.
* Making practical arrangements such as appointments and directions for Sentence Plan implementation.
* Performing other administrative duties as required.
What you'll bring:
* Strong administrative skills with proficiency in Microsoft Office.
* Excellent written and verbal communication skills.
* Ability to handle sensitive situations with professionalism and empathy.
* Resilience and tact when dealing with diverse service users.
Additional information:
* Successful candidates will undergo comprehensive background checks, including DBS, employment, education, and address verification over the past five years.
* HMPPS vetting is required, which can take approximately six weeks.
* The role requires a commitment to thorough compliance and confidentiality.
If you're organised, compassionate, and ready to make a difference, we encourage you to apply today for this vital role supporting community safety and offender management.
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
Case Administrator • Warrington, Cheshire, England
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