Mobile Soft Services Supervisor

Better places, thriving communities.

Job Title: Mobile Soft Services Supervisor
Contract: Permanent
Type of Employment: Full Time
Hours: 40 hours per week
Hourly Pay: 14.10 per hour
Location: Stoke-on-Trent Staffordshire, England, ST1 5NP

At Mitie we bring out the best in places. Unlocking their potential so that everyone looks forward to using them and can do their best work in them. From offices and shopping centres to hospitals and airports, we create better places for the communities we serve to thrive.

We're looking for a Mobile Soft Services Supervisor who will deliver excellent service standards, while meeting SLA agreements and adhering to cleaning schedules.

Role Responsibilities:

• Maintaining a professional image and complying with all Mite Polices & Procedures
• Ensure adequate staffing levels are achieved by rostering correctly
• Maintaining Cleaning Standards as per contractual requirments.
• Responsibility for ensuring that staff members adhere to Mitie Uniform & PPE Standards
• Ensuring stock allocation & equipment checks are completed.
• Reporting any poor performance or mis-use of equipment.
• Flexibility and willingness to complete any other reasonable management, client or customer requests

Main duties

• Prepare in advance rosters to ensure adequate staffing to cover holiday etc.
• Bring to the attention of the manager sickness, absence etc
• carry out Toolbox Talks relating to H&S Bulletins or Company/announcements
• Report incidents as per the Mitie QHSE requirements
• Comply with site regulatioins and conduct oneself in a professional manner
• Communicate & liaise with site personnel in a professional manner.
• Accountable for ensuring all chemicals, equipment & trolleys are stored correctly.
• Ensure Site Files are updated and reviewed monthly.

Person Specification

• Previous Supervisory or Team Leader Experience
• Customer Service Skills
• Good written & verbal communication skills
• IT Skills desirable but training will be provided
• Time Management Skills
• Flexible
• Self Motivated
• Cleaning Experience
• Clean Full UK Driving holder
• Clear DBS required plus enhanced vetting elements.

Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.

Life cover is the greater of your equivalent annual salary or a minimum of £10, - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .