Talent.com
Oscar Technology
3rd Line Support EngineerOscar Technology • Stoke-on-Trent, Staffordshire, UK
3rd Line Support Engineer

3rd Line Support Engineer

Oscar Technology • Stoke-on-Trent, Staffordshire, UK
4 days ago
Job type
  • Full-time
Job description

3rd Line Support Engineer | Stoke-on-Trent | £40,000-£50,000

Oscar Technology has partnered with a leading MSP in Staffordshire to recruit for a skilled 3rd Line Support Engineer to join their team.

Job Description

As a 3rd Line Support Engineer, you will play a crucial role in the company's effective delivery of the service desk and project services. You will work closely with the IT field team to resolve issues and ensure the smooth operation of company and customer systems.

Responsibilities Include:

  • Monitoring & dealing with issues raised in the logging system and directly through the phone.
  • Delivery of infrastructure projects, from initial stages through to implementation and handover.
  • Providing 3rd line support for IT incidents and requests, ensuring timely resolution and user satisfaction.
  • Perform necessary, routine maintenance and updates to application operating systems and anti-virus software.
  • Confirm factors such as IT Policies, procedures and security standards are being considered and abided by.
  • Assist with data retrieval, backup management - either onsite or cloud based.
  • Establishing and maintaining technical documentation that can range from technical diagrams to knowledge articles.

Essential Skills:

  • Extensive knowledge around desktop and laptop hardware, operating systems (Windows, Mac OS, Linux) and software applications.
  • Knowledge with virtualization technologies such as VMware and Hyper-V, Citrix.
  • Excellent knowledge of networking concepts such as: TCP/IP, DHCP, DNS, and VPN.
  • Familiarity with troubleshooting and resolving issues linked to Microsoft 365.
  • Knowledge of Active Directory and user account management.
  • Familiarity with server administration demands such as user management, file shares and security.
  • Strong communication and interpersonal skills.

3rd Line Support Engineer | Stoke-on-Trent | £40,000-£50,000

Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy.

To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.

Create a job alert for this search

3rd Line Support Engineer • Stoke-on-Trent, Staffordshire, UK

Similar jobs

2nd Line Support Engineer

iO AssociatesManchester, England, United Kingdom
Full-time

I’m working with a growing business looking to bring in a strong 2nd Line IT Support Engineer to support their internal environment and play a key role in keeping things running smoothly day to day... Show more

 • Promoted

1st Line IT Support Engineer — Path to 2nd Line

Don-BurStoke-on-Trent, England, United Kingdom
Full-time

A technology solutions provider in Stoke-on-Trent is seeking a motivated 1st Line IT Support Engineer to join their internal IT team.This hands-on role involves providing front-line IT support, res... Show more

 • Promoted

2nd Line IT Support Engineer - On-Site VIP Support

Context RecruitmentCrewe, England, GB
Full-time

A leading construction engineering business is seeking a 2nd Line Engineer to provide essential on-site IT support.The successful candidate will log, diagnose, and resolve issues while collaboratin... Show more

 • Promoted

2nd Line Support Engineer

IsioManchester, England, United Kingdom
Full-time

Isio’s IT department has 14 employees supporting 1,450 colleagues across 10 locations.The 2nd Line Support Engineer will be responsible for resolving queries and issues across Isio’s IT systems, in... Show more

 • Promoted • New!

3rd Line Engineer

CDW UKManchester, England, United Kingdom
Full-time

As a third-line Technical Engineer, your primary responsibility is to provide advanced technical support and assistance to our customers or clients experiencing complex technical issues.This involv... Show more

 • Promoted

First Line support engineer

Vantage RecruitmentManchester, England, United Kingdom
Full-time

Line Support Engineer - Hybrid (4 days office / 1 day remote) Hattersley, Monday to Friday £30-33k.We're looking for a 1st / 2nd Line Support Engineer to join a well-established IT function support... Show more

 • Promoted

Infrastructure Engineer (2nd/3rd Line) – Remote Cloud & Networking

InvitISE LtdManchester, England, GB
Remote
Permanent

InvitISE Ltd is seeking a 2nd/3rd Line Infrastructure Engineer for a permanent position.This role offers a salary between £40,000 and £45,000 per annum and is predominantly remote with an expectati... Show more

 • Promoted

2nd / 3rd Line Support Engineer

1 Tech Staffing LtdManchester, England, United Kingdom
Permanent

Up to £36,000 | Permanent | 35 hours per week.An established education-focused organisation is seeking a 2nd / 3rd Line Support to lead infrastructure, network strategy, and IT service operations.T... Show more

 • Promoted

3rd Line Support Engineer

Grainger & WorrallBridgnorth, England, United Kingdom
Full-time

Bridgnorth - (Click Here For Location & Directions).Monday - Friday (08:00 - 16:30).Up to £40,000 per annum, dependent on experience.Are you an experienced 3rd Line professional ready to step into ... Show more

 • Promoted

Third Line Engineer

ARAG Legal Services UKWest of England, England, GB
Full-time

We have a fantastic opportunity for a Third Line Engineer to join the Digital Services team in our modern Bristol office.Reporting into the IT Operations Manager, the successful candidate's role wi... Show more

 • Promoted

Second Line Support Engineer

Digital WaffleManchester, England, United Kingdom
Full-time

Are you a tech-savvy problem solver who loves helping people get the most out of technology? Join our team as a.Provide second-line support for desktop, server, and network issues across Windows, L... Show more

 • Promoted

1st Line IT Support Engineer - Hybrid, Training & Benefits

Razorblue GroupSalford, England, GB
Full-time

A technology company in Salford is seeking an experienced 1st Line Support Engineer.Responsibilities include providing technical support for networks and cloud services, troubleshooting issues, and... Show more

 • Promoted

Broadcast Support Engineer - 2nd Line & Network Specialist

NEP ConnectManchester, England, United Kingdom
Full-time

NEP Connect is looking for a Broadcast Support Engineer based in MediaCity, Salford.The role involves providing support to broadcast facilities, including handling broadcast equipment and IP networ... Show more

 • Promoted

1st Line Support Engineer

LIMASalford, England, GB
Full-time +1

Join LIMA to apply for the 1st Line Support Engineer role.Get AI-powered advice on this job and more exclusive features.This range is provided by LIMA.Your actual pay will be based on your skills a... Show more

 • Promoted

1st/2nd Line Support Engineer

Xpertise RecruitmentManchester, England, GB
Full-time

Tech Recruitment Expert | 20+ Years Helping Companies Hire the Best Talent | Head of Cloud & Infrastructure Practice.Are you a hands-on IT professional with a passion for troubleshooting and delive... Show more

 • Promoted

Growth IT Support Engineer - 1st/2nd Line (Manchester)

CandourManchester, England, United Kingdom
Full-time

A well-established UK organisation is seeking a 1st / 2nd Line Support Engineer to join their internal IT team in Manchester.The role involves providing support across various IT issues, troublesho... Show more

 • Promoted

3rd Line Support Engineer SME - FTC

PXCManchester, England, United Kingdom
Full-time

The PXC Cloud Infrastructure department delivers secure, scalable and intelligent digital infrastructure, integrating private and public cloud capabilities that empower innovation, accelerate deliv... Show more

 • Promoted

1st Line Support Engineer

Ember SearchStoke-on-Trent, England, GB
Full-time

To provide 1st line technical support; answering support queries via phone and email.To maintain a high degree of customer service for all support queries and.Adhere to all service management princ... Show more

 • Promoted

1st Line Engineer - Full Time

Warwickshire PoliceWall Heath, United Kingdom
Full-time +1

Hybrid – Warwick, Leek Wootton and Remote.Those currently eligible on the redeployment register will be given prior consideration.The main purpose of the role is to provide a responsive remote DS s... Show more

 • Promoted

2nd Line IT Support Engineer — Cloud & Networking

Reed TechnologyKnutsford, England, GB
Full-time

Reed Technology is seeking a Technical Support Analyst in Knutsford to provide advanced technical support.You will handle escalated issues, troubleshoot complex faults, and collaborate closely with... Show more