Resource Administrator

This is a busy and varied administration role supporting our Planning & Scheduling teams, helping to keep field operations running smoothly across Thames Water. You’ll play an important part in maintaining accurate scheduling records, supporting field teams and managers, and making sure technician availability is correctly reflected in our systems. Please note this is a fixed-term contract for 6 months. What you’ll be doing as a Resource Administrator Managing and updating employee availability, attendance and shift records Processing requests received by email, phone and internal system Supporting shift swaps, standby updates and non-availability requests Monitoring and maintaining appointment slot availability across multiple regions Making reactive scheduling adjustments based on workload forecasts Communicating with field teams and managers to support daily operations Escalating issues where needed to minimise operational impact Supporting continuous improvement and working collaboratively with wider teams Using systems including SAP, Salesforce, Click and Microsoft OfficeBase location: Kemble Court, Reading -hybrid Working hours: 21.6 hours per week. In this role, you will be working 3 working days a week, 8 am to 4 pm, with one day a week from the office What you should bring to the role Experience working in a fast-paced administrative or customer service environment Good attention to detail and ability to work accurately under pressure Ability to manage priorities and take ownership of your workload Experience within Planning & Scheduling, SAP, Click, or the Water/Wastewater industry would be beneficial, but is not essential.What’s in it for you? Competitive salary up to £15,000 per annum, depending on skills and experience. Performance-related pay plan directly linked to company performance measures and targets. Generous Pension Scheme through AON. Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.Find out more about our benefits and perks (Please note different T&Cs apply if on secondment) Who are we? We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job, and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come. Learn more about our purpose and values Working at Thames Water Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits. If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet. Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more. We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else, just let us know. We’re here to help and support. When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues. Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment