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Reed
Customer Support AdvisorReed • Birmingham, West Midlands, UK
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Customer Support Advisor

Customer Support Advisor

Reed • Birmingham, West Midlands, UK
24 days ago
Job type
  • Full-time
  • Temporary
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Customer Support Advisor

Reed

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Customer Support Advisor

1 hr ago by Reed

  • £13.60 per hour, inc benefits
  • Birmingham Business Park, West Midlands (County)
  • Temporary, full-time

Call Centre Advisor

Location: Birmingham Business ParkHours: 42.5 hours per week | Monday to FridayPay Rate: £13.60 per hour

About the Client

Our client is a well-established automotive accident repair business with over 200 body shop sites across the UK. The business delivers high-quality vehicle repair services alongside strong customer support.

The Role

On behalf of our client, we are recruiting a Call Centre Advisor to join their busy operation at Birmingham Business Park. This is a high-volume, fast-paced role suited to someone with strong customer communication skills and ability to handle high call volumes.

Key Responsibilities

  • Provide customers with regular updates on the progress of their vehicle repairs
  • Deliver clear, professional, and consistent communication
  • Handle a high volume of incoming calls (approximately 100–150 calls per day)
  • Proactively manage and resolve customer complaints
  • Maintain a positive customer experience throughout the repair journey

Candidate Requirements

  • Proven experience managing high-volume inbound calls
  • Strong communication and customer service skills
  • Resilient, calm, and professional under pressure
  • Proactive approach to problem-solving and complaint handling

What’s on Offer

  • Competitive hourly pay of £13.60 per hour
  • Monday to Friday working pattern
  • Opportunity to work with a large, nationwide automotive repair business

Candidates with relevant automotive and customer service experience are encouraged to apply.

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Customer Support Advisor • Birmingham, West Midlands, UK

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