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Customer Services AdministratorReed • Norwich, Norfolk, UK
Customer Services Administrator

Customer Services Administrator

Reed • Norwich, Norfolk, UK
3 days ago
Job type
  • Full-time
Job description

Our client a leading UK-based, family-run company known for our customer-first approach and commitment to quality. Recently recognised as a Great Place to Work, are looking for a Customer Resolution Specialist to join their Norwich-based team.

This full-time role (Monday–Friday, 37.5 hours/week) involves handling customer queries, managing accounts, reviewing service charges, supporting audits, and processing CCTV requests. Full training is provided value attitude and problem-solving skills over industry experience.

Key Responsibilities

  • Set up and manage customer accounts and permits.
  • Respond to queries with empathy and professionalism.
  • Support audits, data accuracy, and site integrity.
  • Process service charges and appeals fairly.
  • Handle CCTV requests in line with GDPR.
  • Maintain accurate records and collaborate across teams.

Skills & Requirements

  • Strong communication and problem-solving skills.
  • Comfortable with Microsoft 365 and handling sensitive data.
  • Team player with a calm, customer-focused approach.
  • Full UK driving licence (occasional site visits).

What You Will Receive

  • Competitive salary of £25,000–£27,000 per annum, based on experience (discussed at interview stage).
  • 33 days of annual holiday leave per year (inclusive of public bank holidays).
  • Additional day off for your birthday each year.
  • Top Tier Package with Perkbox, our Reward and Recognition Platform.
  • Life assurance cover scheme with Canada Life (£25,000 payable benefit).
  • Fantastic Wellbeing and Employee Assistance Programme provided by Canada Life.
  • Group Pension scheme.
  • Continuous development environment.
  • Great Places to Work Certified (2025).
  • Living Wage Foundation Member.

Interested?

Please call Michelle Topley on or email your CV to . Alternatively apply online.

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Customer Services Administrator • Norwich, Norfolk, UK

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