Operational Support Officer

Job Description

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Plymouth Combined & Plymouth Magistrates - Operational Support Officer

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Operational Support Officer - HMCTS
Location: Plymouth Combined with travel to Plymouth Magistrates Court
Pay: £12.86 per hour for first 12 weeks increasing to £13.25
Temp: 3 months / possibility of Extension
Start: ASAP (clearance dependant)

Are you organised, detail-oriented, and passionate about supporting justice services? Our client, a reputable government organisation, is hiring for an Operational Support Officer to join their team in Plymouth. This role offers a meaningful opportunity to contribute to the smooth running of court operations and assist users through a range of administrative and customer service tasks.

What you'll be doing:
* Undertaking all administrative tasks to prepare for, facilitate, and conclude hearings efficiently.
* Providing support and guidance to users and stakeholders via face-to-face engagement, telephone, and written correspondence, ensuring clear communication for those with complex needs.
* Using HMCTS service scripts and knowledge articles to direct users to relevant services and information.
* Supporting users through complaints procedures, offering immediate assistance to prevent escalation, and updating case management systems as required.
* Identifying risks related to HMCTS buildings and informing the Senior Person on Site (SPoS) promptly.
* Processing work according to standard operating procedures to meet performance targets and uphold service standards.
* Managing case files with accuracy, ensuring secure data handling and compliance with retention policies.
* Handling jury service tasks, including selection, deferrals, attendance tracking, and processing expenses.
* Assisting with listing and scheduling to optimise judicial time and respond to urgent matters efficiently.
* Providing judicial support such as diary management and administrative assistance.
* Supporting enforcement activities, including financial assessments and producing basic reports.
* Contributing to health and safety operations, including facility checks, issue logging, and safety governance.

What you'll bring:
* Strong organisational skills and attention to detail.
* Excellent communication skills, with the ability to engage effectively with a diverse range of users.
* Ability to follow procedures accurately and handle sensitive information securely.
* Proactive approach to problem-solving and risk awareness.
* Experience in customer service or administrative roles is desirable.
* Knowledge of court or legal processes is a plus but not essential.

This is a fantastic opportunity to join a dedicated team supporting the justice system. If you're committed to delivering excellent service and making a difference, we'd love to hear from you!

Apply now to become part of a vital service that helps uphold justice and community safety.

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Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

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As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

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Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

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In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.