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Citizens Advice Mid Mercia
AssessorCitizens Advice Mid Mercia • Leicester, England
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Assessor

Assessor

Citizens Advice Mid Mercia • Leicester, England
3 days ago
Job type
  • Temporary
Job description
Citizens Advice Mid Mercia is looking for a full‑time Assessor to join its Advice Team. The role involves taking calls on the advice line, completing client assessments, booking clients for appointments, and holding advice appointments. Qualifications * Excellent communication skills * Effective time‑management and strong attention to detail * Ability to complete tasks to the highest quality * Ability to monitor and maintain own standards, ensuring work is accurate * Experience in a public‑facing role Responsibilities / Key Tasks * Interview clients using sensitive listening and questioning skills to allow them to explain their problems and set their own priorities * Interpret information and present options to clients * Maintain confidentiality, use discretion and sound judgement in all responsibilities What we offer * 28 days entitlement plus bank holidays pro‑rata * Full training provided, including Advice Quality Standard (AQS) training for all staff * Opportunities for further training and continuous professional development * Internal progression opportunities * Supportive environment * Remote/flexible working opportunities, subject to management approval * Paid DBS application, where applicable * 5% pension contributions * Three months’ full contractual pay for maternity, upon meeting qualifying criteria Essentials * Salary: £24,784.50 per annum * Hours: 37.5 hours per week (full‑time) * Location: Offices in Derby, Swadlincote and Tamworth * Contract: fixed‑term until 31 March 2027 with possible extension dependent on funding Equal Opportunity Statement Citizens Advice Mid Mercia is a Disability Confident Employer and promotes equality and diversity. We encourage applications from all backgrounds. #J-18808-Ljbffr
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Assessor • Leicester, England

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