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Unizen
Support Engineer (Fully Remote)Unizen • Bury, Greater Manchester, United Kingdom
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Support Engineer (Fully Remote)

Support Engineer (Fully Remote)

Unizen • Bury, Greater Manchester, United Kingdom
5 days ago
Salary
£25,000.00 yearly
Job type
  • Full-time
  • Remote
Job description

Salary Range

£25,000 - £30,000


About Unizen

Unizen Group Ltd is a modern, forward-thinking Managed IT & Cyber Security Services company that blends calm, zen-like clarity with a relentless focus on optimisation. Unizen prioritises understanding people first, building solutions that are both thoughtful and effective.


We value calm, structured problem-solving over reactive firefighting. Join a calm, structured MSP. Not chaos-driven support.


Role Overview

This remote role sits between support and engineering, with a split across reactive support delivery and proactive engineering improvements. As a Support Engineer, you will resolve technical issues and contribute to service optimisation, automation, and platform improvements based on real client and operational needs


Key Responsibilities

Support Delivery:

  • Provide high-quality support across multiple client environments
  • Manage and prioritise a busy ticket queue, ensuring adherence to SLAs
  • Troubleshoot and resolve issues across Windows, macOS, Microsoft 365, and core infrastructure
  • Deliver excellent customer service with confident client-facing communication


Engineering & Optimisation:

  • Implement technical solutions and improvements
  • Develop and maintain scripts using PowerShell and Bash
  • Identify recurring issues and drive proactive fixes
  • Support standardisation across client environments
  • Assist in internal tooling, scripting, and efficiency initiatives


Skills Required

Essential:

  • Strong PowerShell &/or Bash scripting ability
  • Experience supporting multiple clients in varied IT environments (MSP experience beneficial)
  • Excellent troubleshooting across Windows & macOS
  • Strong knowledge of Microsoft 365 (Exchange Online, Teams, SharePoint, Office apps)
  • SharePoint administration, including permissions and structure
  • Experience with Active Directory / Entra ID administration
  • Solid understanding of email systems and mail flow troubleshooting
  • Experience with device builds, deployments, and migrations
  • Server administration capabilities (Windows Server environments)
  • MDM / device management experience
  • Basic networking knowledge and troubleshooting
  • Strong organisational skills with the ability to balance support and project-based work

Desirable (Nice to have):

  • Experience with RMM and PSA tools (e.g. ConnectWise, Autotask, NinjaRMM)
  • Exposure to Microsoft Intune / Endpoint Manager / Conditional Access
  • Firewall experience (SonicWall, WatchGuard, Fortinet)
  • Familiarity with email security platforms (Mimecast, Barracuda)


Working Pattern

Fully remote, with occasional team days at the London SE1 office.


Why Apply?

  • Work in a true Support Engineer role combining support and engineering
  • Opportunity to build automation and influence technical delivery standards
  • Exposure to a wide range of client environments and modern technologies
  • Future progression into engineering, or project-focused roles
  • Be part of a fast-paced, technically driven MSP environment


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Support Engineer (Fully Remote) • Bury, Greater Manchester, United Kingdom

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