Talent.com
Air Recruitment
1st Line Service Desk EngineerAir Recruitment • Stapleford (Nottinghamshire), England
No longer accepting applications
1st Line Service Desk Engineer

1st Line Service Desk Engineer

Air Recruitment • Stapleford (Nottinghamshire), England
3 days ago
Job type
  • Full-time
Job description
Overview Join Air IT as a 1st Line Service Desk Engineer! Are you ready to embark on an exhilarating journey into the heart of Technology and Cyber Security support? At Air IT, we’re not just excited about the future – we’re shaping it. With a bold mission, clear vision, and dynamic strategy, we empower our teams, elevate our people, and deliver unrivalled support, solutions, and services to SMEs across the UK. Now, we’re looking for YOU to help us achieve greatness The Role: 1st Line Service Desk Engineer As the first beacon of support for our clients’ IT queries, you’ll play a vital role in delivering efficient, effective, and friendly customer service. You’ll diagnose and resolve issues, manage tickets, and ensure every client receives top-tier support. Responsibilities * Provide stellar customer service to end-users and stakeholders * Act as the primary contact for technical service requests * Maintain meticulous records throughout the ticket lifecycle * Deliver high-quality first-time fixes using your troubleshooting skills * Escalate complex issues and manage workload to meet SLAs About You To thrive in this role, you’ll bring: * Previous experience in IT support * Exceptional customer service and problem-solving skills * Proficiency in Microsoft technologies * Strong troubleshooting abilities with Microsoft Office and Windows desktops * Knowledge of Active Directory, Group Policy, and DNS * A passion for learning and development The Benefits We believe in rewarding our team with perks that matter: * Hybrid working options for better work-life balance * 25 days annual leave + bank holidays * Ongoing learning and development opportunities * Cycle to work scheme & technology vouchers * Enhanced family leave * Celebration day – an extra day off to mark a special occasion * Salary sacrifice pension * 2 paid volunteer days to give back to your community * Company social events & competitions * Discount and Cashback Scheme * Group Income Protection & Life Insurance * EAP and Virtual GP Service Why Air IT? At Air IT, we’re more than just an employer – we’re a family. We celebrate diversity and are committed to equal opportunities for all. Join us in creating an inclusive environment where your work can truly shine. Ready to make a difference? Apply now and be part of something extraordinary. #J-18808-Ljbffr
Create a job alert for this search

1st Line Service Desk Engineer • Stapleford (Nottinghamshire), England

Similar jobs

1st Line Service & Support Engineer

DuoCall Communications Ltd.Rotherham, England, GB
Full-time

Work at DuoCall | 1st Line Service & Support Engineer.As a 1st Line Service & Support Engineer at DuoCall MSP, you’ll be the first point of contact for customers, delivering friendly, effective tec... Show more

 • Promoted

1st Line IT Engineer

DuoCall MSPRotherham, England, GB
Full-time

DuoCall is looking for an experienced and customer‑focused 1st Line IT Engineer to join our Service Desk team based in Rotherham.You will be the first point of contact for customer support requests... Show more

 • Promoted

Second Line Support Engineer

CandourSheffield, England, GB
Full-time

We’re working with a well-established IT support provider.Due to continued growth, they’re looking for a proactive and technically capable 2nd Line Support Engineer to join their team.This is a gre... Show more

 • Promoted

Senior Network Engineer

DWP DigitalWoodhouse, Yorkshire and the Humber, UK
Full-time

Is this your next job Read the full description below to find out, and do not hesitate to make an application.We are looking for outstanding Senior Network Engineers to join our community of tech e... Show more

 • Promoted

1st Line IT Engineer

Southern Communications LtdRotherham, England, GB
Full-time

Line IT Engineer Location: Rotherham, South Yorkshire Salary: £27,000- £32,000 DuoCall is looking for an experienced and customer-focused 1st Line IT Engineer to join our Service Desk team based in... Show more

 • Promoted

Hardware Design Engineer

Verso Recruitment GroupEast Midlands, ENG, GB
Full-time

F4CD; East Midlands, UK | 🕒 Full-Time | 🏢 On-Site.Ready to work on advanced electronics that need to perform when failure is not an option?.An established engineering organisation i... Show more

 • Promoted

3rd Line Support Engineer

DatcomMansfield, UK
Full-time

We are currently recruiting for an experienced 3rd Line IT Professional to join our growing team, based in Grantham, Lincolnshire.The successful candidate will have strong experience across Windows... Show more

 • Promoted

Customer Service / Sales Support - Engineering / Tooling

Kyocera Unimerco Tooling LtdSheffield, ENG, UK
Full-time +1

Job Description Job Title: Internal Sales Support Location: Sheffield, S4 Salary: Competitive Job type: Permanent, Full Time - Monday to Friday - 42.Kyocera delivers expert tooling solutions an... Show more

 • Promoted

Senior Network Engineer - Fortinet, SD-WAN, SASE, MSP, Remote (UK)

NST Recruitment LtdChesterfield, ENG, GB
Remote
Full-time

Senior Network Engineer Fortinet, Security Fabric, FortiManager, FortiAnalyzer, SD-WAN, SASE, FortiGate, Routing, Switching, Azure, Project Delivery, Remote (UK Site Travel).Up to £75,000 + B... Show more

 • Promoted

Shift Engineer

TXM RecruitLittlethorpe, Leicestershire, GB
Full-time

Position: Maintenance Shift Engineer.Increase your chances of reaching the interview stage by reading the complete job description and applying promptly.Location: Leicester, Leicestershire.TXM Recr... Show more

 • Promoted

1st Line Service Desk Analyst - IT Support

TesSheffield, England, United Kingdom
Full-time

A global Edtech leader is seeking a Service Desk Analyst to provide 1st line technical support in Sheffield.The role involves resolving user issues and managing service requests across various chan... Show more

 • Promoted

IT Onboarding & 2nd/3rd Line Engineer (M365/Azure)

Searchability®Sheffield, England, United Kingdom
Full-time +1

An established technology provider is seeking an IT Support Technician to join their Sheffield team.This full-time permanent role involves onboarding new customers and providing 2nd/3rd line suppor... Show more

 • Promoted

2nd Line IT Support Engineer - Contract Role

EvolutionSutton-in-Ashfield, England, GB
Temporary

An award-winning communications company seeks an IT Support Contractor in Sutton-in-Ashfield.Responsibilities include providing first and second line help desk support, maintaining the telephone sy... Show more

 • Promoted

Trainee Drainage Engineer

RECRUIT123 LIMITEDCoalville, Leicestershire, GB
Full-time

Are you interested in starting a career as a Trainee Drainage Engineer?.Below, you will find a complete breakdown of everything required of potential candidates, as well as how to apply Good luck.W... Show more

 • Promoted

Azure Cloud Engineer

COMPUTACENTER (UK) LIMITEDDerby, ENG, GB
Full-time

An exciting opportunity has arisen for an experienced 3rd Line Support Engineer to join our Cloud Team.The successful candidate will work within an experienced team, ensuring that our cloud support... Show more

 • Promoted

IT Service Desk Analyst

Eaton Syalon LimitedSheffield, ENG, GB
Full-time

ITService Desk Analyst | Sheffield | Exclusive Role.Monday to Friday, 8:30 AM 4:30 PM (1 day from home).Eaton Syalon are supporting a key client with an exclusive opportunity for a.This is a varied... Show more

 • Promoted

Electrical Service Engineer

3Sixty Resourcing LtdMansfield, ENG, GB
Full-time +1

DOE) + Overtime + Excellent Benefits.Applications from outside the UK will not be considered.Our client has a strong reputation for delivering bespoke electrical solutions across data centres, heal... Show more

 • Promoted

Service Desk Team Leader

MicroliseEastwood, England, GB
Full-time

Service Desk Team Leader When registering to this job board you will be redirected to the online application form.Please ensure that this is completed in full in order that your application can be ... Show more

 • Promoted

1st Line IT Engineer

DuocallRotherham, England, United Kingdom
Full-time

Duocall supports many businesses of all sizes across a range of sectors including hospitality, healthcare, retail, manufacturing and everything in between.Our aim is to be pro‑active and form a par... Show more

 • Promoted

UPS Service Engineer

Trident Recruitment LtdSheffield, ENG, GB
Full-time

Vacancies in Surrey, Somerset, South Yorkshire.Were working with an industry-leading UPS specialist that is looking to add an experienced.This is a great opportunity for an engineer with strong exp... Show more