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Benenden Hospital Trust
Flexi-Bank Reservations AdvisorBenenden Hospital Trust • Benenden, England
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Flexi-Bank Reservations Advisor

Flexi-Bank Reservations Advisor

Benenden Hospital Trust • Benenden, England
6 days ago
Job type
  • Full-time
Job description
We are looking for a Flexi‑Bank Reservations Advisor to join our Reservations Team, working flexibly as an ambassador for our Patient Administration Service. This role plays a vital part in delivering a high‑quality, patient‑centred booking and administration service across clinics, ACU and theatres. This opportunity is ideal for someone who thrives in a fast‑paced customer service or contact centre environment and is passionate about delivering outstanding service to patients. About us At Benenden Hospital we put patients at the heart of everything we do. We attract kind, compassionate, and talented people to our ultra‑modern private hospital, which opened in 1907 and has been rated as Outstanding by the CQC. We hold JAG accreditation for Endoscopy and have a beautiful setting in the middle of the Kent countryside. Benenden Hospital offers excellent working conditions and facilities. We promote flexible working and a healthy work/life balance. We are committed to professional development and have excellent training and education facilities. We work hard to make sure that everyone at Benenden Hospital feels involved and shares our values and vision for the future. About the role * Promote and consistently deliver the highest standards of customer service. * Provide a comprehensive reservations and administration service, including appointment booking for clinics, ACU and theatre. * Process patient referrals accurately and efficiently, ensuring all bookings align with relevant guidelines. * Communicate with patients in a clear, positive and professional manner to facilitate timely conversion to consultations, tests or procedures. * Work in line with contact centre service standards, service level agreements and Key Performance Indicators (KPIs). * Demonstrate honesty, integrity and professionalism in all interactions. * Work effectively both independently and as part of the wider reservations team. Why Join Us? * Flexible, bank working to fit around your availability. * The opportunity to make a real difference to patient experience. * Supportive team environment with guidance from experienced leaders. * Valuable experience within a healthcare administration setting. If you are enthusiastic, organised and passionate about delivering exceptional customer service, we would love to hear from you. Skills and experience required * Experience working within a contact centre or customer service environment. * Excellent customer service skills with a patient‑focused approach. * Strong verbal and written communication skills. * A positive, pragmatic and approachable outlook. * Results‑driven with high levels of initiative and determination. * Ability to coordinate and prioritise conflicting workloads effectively. * Good IT skills and confidence using multiple systems. * Experience working in healthcare. * A basic understanding of medical terminology (training can be provided). * 1‑hour annual leave generated for every 8.25 hours worked. * Free parking. * Free Flu vaccinations. * Free tea and coffee. * Subsidised on site Restaurant. #J-18808-Ljbffr
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Flexi-Bank Reservations Advisor • Benenden, England

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