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Leicester Marriott
Front Office SupervisorLeicester Marriott • Enderby, England
No longer accepting applications
Front Office Supervisor

Front Office Supervisor

Leicester Marriott • Enderby, England
3 days ago
Job type
  • Full-time
Job description
Are you passionate about delivering exceptional hospitality and eager to join a dynamic team at one of the world's leading hotel brands? We are currently recruiting for a dedicated individual to join our team. We believe in creating memorable experiences for our guests and we want our associates to be at their best: to care for their holistic wellbeing, to feel a sense of belonging, to know their co‑workers are committed to a culture of respect and kindness. What is in it for you * Free Meals on Duty: Enjoy complimentary meals while at work. * Uniform Provided: A professional uniform is supplied for all employees. * Explore Discounts: A Marriott Discount Card that offers benefits on hotel stays and F&B across 140 countries. * Pension Scheme: Participation in The People’s Pension. * Employee Assistance Programme: Free and confidential support for various challenges, including financial advice, stress, and health issues. * Career Development: Opportunities for career growth and internal transfers within Marriott's global network. * Training and Development: Access to training programs to enhance your skills and advance your career. Responsibilities * Oversee daily operations of guest services, ensuring smooth and efficient service. * Manage and train guest service staff, providing guidance and support to maintain high standards of customer service. * Coordinate guest check‑ins and check‑outs, ensuring accuracy and efficiency. * Handle guest inquiries and complaints professionally, resolving issues promptly. * Monitor and maintain cleanliness and organization in all guest service areas. * Ensure compliance with safety and hygiene protocols to maintain a safe environment. * Maintain accurate records of guest interactions, transactions, and staff performance. * Assist with inventory management and ordering supplies as needed. * Implement improvements based on guest feedback to enhance their experience. * Collaborate with other departments to fulfil guest requests and ensure smooth operations. Safety And Company Policies * Follow all company and safety and security policies and procedures. * Report maintenance needs, accidents, injuries, and unsafe work conditions to the manager. * Complete safety training and certifications. * Ensure uniform and personal appearance are clean and professional. * Maintain confidentiality of proprietary information. * Communicate with others using clear and professional language. * Develop and maintain positive working relationships with others. * Support the team to reach common goals. * Listen and respond appropriately to the concerns of other employees. * Ensure adherence to quality expectations and standards. Preferred Qualifications * Related Work Experience: At least 1 year of related work experience in a customer service role. Note: This above description is not intended to establish a total definition of the job, but an outline of the duties. #J-18808-Ljbffr
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Front Office Supervisor • Enderby, England

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