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ZPos
Customer Support Advisor - Part-time evenings/weekendsZPos • Swindon, England
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Customer Support Advisor - Part-time evenings/weekends

Customer Support Advisor - Part-time evenings/weekends

ZPos • Swindon, England
11 days ago
Salary
£13.33 hourly
Job type
  • Part-time
Job description
Please note this position is not remote or hybrid. We have various shifts required – please select your availability and quantity of hours you are looking for during the application process. Available shifts include: * Monday to Saturday: 6pm - 12am (some shorter shifts are also available within these times) * Saturday/Sunday: 10am - 6pm * Sunday: 3pm - 9pm There are also opportunities to pick up overtime covering annual leave on other shifts all throughout the week (daytime and evening). Age: 18+ Pay: £13.33 per hour About ZPos Ltd ZPos is a rapidly expanding company that supplies products and services to restaurants and takeaways. We predominantly sell eCommerce websites facilitating the online ordering of takeaway meals as well as the supply of EPoS Systems, printing and digital signage. What We Want We work with takeaways who require round the clock support, and whose busiest periods are the afternoons, evenings and weekends. To improve our service, we are looking to expand on our current support team to provide help to our clients when the office is busier or would normally be closed. We are looking for a friendly, responsible and reliable individual who can work independently and in a small team. About The Role Working with at least one other member of staff, you will be providing support to our clients (restaurants) and their customers through means of telephone, email and live chat. Full training will be given, but prior office based experience is essential. Main Responsibilities * Notifying restaurants by telephone of outstanding orders * Helping customers order their meal via live chat * Troubleshooting general technical issues * Providing customer service for clients calling into the office * Performing general administration duties Required Skills & Attributes * Excellent ability to multitask in a fast-paced environment * Patient * Proactive * Good with computers * Extremely diligent * Polite telephone manner * Confident personality * Excellent written and communication skills * Reliable Required Experience At least one year in a customer service role, ideally within an office setting. Required Education Minimum of 7 GCSEs, with A-C grades in Maths and English. What We Offer * Competitive salary with opportunity for growth. * 31 paid holiday days (includes Bank Holidays). * Birthday day off. * Health cash plan. * Employee benefits platform (including Cyclescheme and shopping discounts) * Staff discounts at our other brands (including a coffee shop). * Free soft drinks, coffee, tea, and fruit. * Free on-site parking. * State of the art offices. * Paid volunteering days. * Birthday gift allowance. * Pension plan for eligible candidates. #J-18808-Ljbffr
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Customer Support Advisor - Part-time evenings/weekends • Swindon, England

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