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The Royal Berkshire
Rheumatology DAWN Patient Surveillance Assistant AdministratorThe Royal Berkshire • Reading (Berkshire), England
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Rheumatology DAWN Patient Surveillance Assistant Administrator

Rheumatology DAWN Patient Surveillance Assistant Administrator

The Royal Berkshire • Reading (Berkshire), England
7 days ago
Job type
  • Full-time
Job description
Band 3 Rheumatology DAWN Patient Surveillance Assistant Administrator Part‑time position: 18.75 hours per week Location: Reading – served by road and rail links to London, Oxford and Southampton. Key Responsibilities * The post holder will be the point of contact for all administrative issues relating to rheumatology patients’ blood surveillance pathway. * Work as part of a multidisciplinary team to ensure the monitoring of patients on a surveillance pathway is managed smoothly. * Work closely with rheumatology CNSs and consultants to support robust surveillance of patient monitoring and act according to specialty instructions and SOPs. * Collaborate with the DAWN/Biologic multispecialty surveillance administrator for integrated medicine and with the rheumatology clinical administration team (CAT 9) to ensure appropriate cross‑cover. * Ensure high levels of patient and clinician satisfaction by being an accessible, customer‑focused and knowledgeable point of contact. * Provide a consistent approach across the Trust, ensuring the functions of the role are carried out correctly within given timescales as per SOPs. * Demonstrate polite, clear, accurate advice line support for patients and document all communication on EPR and DAWN, exercising self‑guided initiative. * Work autonomously while seeking help from clinicians when appropriate. #J-18808-Ljbffr
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Rheumatology DAWN Patient Surveillance Assistant Administrator • Reading (Berkshire), England

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